CrowdSupport®
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Level 1: Cadet

AFL live pass not working

Have purchased an AFL live pass but the app keeps telling me I have to buy one despite payment being deducted from my account.

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3 REPLIES 3
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Support Team
Support Team

Re: AFL live pass not working

Hi @Superfly

 

Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass. 

 

How did you purchase your AFL Live Pass? (AFL.com.au, Google Play or iTunes) 

 

What device are you using to access the AFL Live App? (mobile/tablet, make/model etc) 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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Level 1: Cadet

Re: AFL live pass not working

Purchased through App Store via iPhone 7
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Support Team
Support Team

Re: AFL live pass not working

Hi @Superfly

 

Thank you for letting me know.

 

Our technical teams are currently aware of an issue impacting some iTunes subscribers. 

 

I've sent you a private message to grab some further details which will assist us with investigating this issue. 

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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