Level 1: Cadet

AFL pass cancelled by accident


The online afl video wouldn't play. Requested me to cancel old subscription which i did ad now i have no AFL pass. Can you please restore and advise.




The Wild Gil

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Support Team
Support Team

Re: AFL pass cancelled by accident

Hello @Maddogmat


Apologies to read of the issues accessing the AFL Live Pass.


Can I please confirm what device you are using to access the AFL App?

Live matches are only available on supported iOS and Android devices,

as per the terms accepted to access an AFL Live Pass.


Cancelling a subscription only cancels the auto-renewal of the subscription,

access is still provided for the duration of the purchase period. 


To manage your Live Pass depends on how it was purchased, was it In-App

or via the AFL Website? If unsure, refer to our FAQ's to learn more.


Once we have more details we can assist further.


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