Highlighted
Diddykong
Level 2: Rookie

Afl live streaming isn't working this weekend, comes up with video error contact 24x7 for assistance

Answered

I've force stopped the app. Restarted the app. Uninstalled the app. Reinstalled the app. Restarted my phone. Still doesn't work ive got a S9.

1 ACCEPTED SOLUTION

Accepted Solutions
Diddykong
Level 2: Rookie
Accepted Solution

Re: Afl live streaming isn't working this weekend, comes up with video error contact 24x7 for ass...

Afl tv is working.
Afl app version 40607
Softare android 8.0.0
I have tried connecting thru wi fi and 4g currently on 4g.
Firmare. Ap: G960FXXUIBRE5
CP:GP60FXXBRE3
CSC: G960FOXMIBRE3
modelSmiley FrustratedM-G960F

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
6 REPLIES 6
Support Team
Support Team

Re: Afl live streaming isn't working this weekend, comes up with video error contact 24x7 for ass...

Hi @Diddykong

 

Thank you for your enquiry, my apologies for any issues you're experiencing with the AFL Live Pass. 

 

If you can please respond with the below information it will assist our tech teams who are investigating this issue

- Software version

- Firmware version (dial *#1234# on your handset to find this number)

- AFL App Version (Select More in the App and scroll to the bottom)
- Affected games/videos
- Can you check if AFL TV works on your device?
- How did you subscribe for your live pass?

- Connection (Mobile network or Wi-Fi)

 

If you're connected to a Wi-Fi connection, it would help if you can provide your IP Address. If you're not sure how to find this, just type 'What's my IP Address' in a Google search.

 

Thank you

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Diddykong
Level 2: Rookie
Accepted Solution

Re: Afl live streaming isn't working this weekend, comes up with video error contact 24x7 for ass...

Afl tv is working.
Afl app version 40607
Softare android 8.0.0
I have tried connecting thru wi fi and 4g currently on 4g.
Firmare. Ap: G960FXXUIBRE5
CP:GP60FXXBRE3
CSC: G960FOXMIBRE3
modelSmiley FrustratedM-G960F
Diddykong
Level 2: Rookie

Re: Afl live streaming isn't working this weekend, comes up with video error contact 24x7 for ass...

So the problem isn't fixed
Diddykong
Level 2: Rookie

Re: Afl live streaming isn't working this weekend, comes up with video error contact 24x7 for ass...

Support Team
Support Team

Re: Afl live streaming isn't working this weekend, comes up with video error contact 24x7 for ass...

Hi @Diddykong

 

We have passed on the details provided by impacted customers on to the the technical team who are currently investigating a resolution.

We will update CrowdSupport as soon as we have further information. 

 

Thank you

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Diddykong
Level 2: Rookie

Re: Afl live streaming isn't working this weekend, comes up with video error contact 24x7 for ass...

Thanks

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now