Edo26
Level 1: Cadet

Afl subscription

The afl subscription that comes free with my plan won't activate on my iphone

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Highlighted
Support Team
Support Team

Re: Afl subscription

Hi @Edo26

 

Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass. 

 

Are you connected to the Telstra Mobile (4G) network when redeeming your subscription?

At what point do you get stuck? Are there any error messages? 

 

What version of iOS is your device running? 

Have you uninstalled and reinstalled the AFL Live App to see if this assists? 

 

If you have previously linked your AFL Live Pass to a TelstraID, I would recommend trying to log in via More > My Account > Log In, instead of clicking the "Free for Telstra Mobile Customers" option. 

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now