Never asked for Telstra id
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Thank you for your post, my apologies for any issues you're experiencing.
Can you please clarify how you subscribed? (iTunes, Google Play or Telstra Mobile customer)
If you are a Telstra Mobile customer, you will need to redeem your live pass on your iPad using the TelstraID connected to your services.
Please go to More > My Account > AFL Live Pass and select Free for Telstra Mobile Customers - it will then ask you to sign in with your TelstraID.
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