CrowdSupport®
Level 1: Cadet

Can’t cancel afl live pass

Unable to cance afl live pass, thought I did it last month as it gave me and end date. Money still being debited from account, when attempting to unsubscribe the button just bounces and doesn’t redirect, the rest of the site redirecting fine. There are no numbers to call, advised by Telstra to contact bank, bank states as it is a credit card purchase not an account purchase, they would have to cancel card! I just want out.

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3 REPLIES 3
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Support Team
Support Team

Re: Can’t cancel afl live pass

Hi @Nooooo

 

Thank you for your post.

 

Can you please confirm how the charge appears on your bank statement? (it should be one of the below) 

Telstra Applications Melbourne = Subscribed via Website
GOOGLE *Telstra CorpGOOGLE.COM = In App subscription via Google Play
APPLE ITUNES STORE SYDNEY = In App Subscription via iTunes

 

This will point us in the right direction to assist further.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 1: Cadet

Re: Can’t cancel afl live pass

It appears as Telstra applications, Melbourne on my statement

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Support Team
Support Team

Re: Can’t cancel afl live pass

Hi @Nooooo

 

Thank you for getting back to me. 

I have sent you a private message to request further information so that I can investigate. 

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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