CrowdSupport®
NDG82
Level 1: Cadet

Can't stream AFL live app

Hi
I can't stream AFL live app.

This problem has occured since last week. I have followed your instructions on the Crowdsupport.

Can you please assist?
Cheers
Neil

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3 REPLIES 3
Support Team
Support Team

Re: Can't stream AFL live app

Hi @NDG82

 

Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass. 

 

Can you please advise what device you're using to access the AFL Live App? (mobile/tablet, make/model etc) 

What version of iOS or Android is your device running? 

 

Thank you

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NDG82
Level 1: Cadet

Re: Can't stream AFL live app

Samsung Galaxy 8
Support Team
Support Team

Re: Can't stream AFL live app

Hi @NDG82

 

Thank you for letting us know.

 

When the AFL Live Pass App was recently updated it included the ability to stream the live games via the new technology known as LTE-B.

LTE-B or LTE-Broadcast technology is currently being used by Samsung Galaxy S8, S8+, S9 and S9+ handsets.

We have found that if the handset clock has been set manually by the user and not automatically by the network, this would cause an error in relation to LTE-B stream not displaying correctly.

 

Please use the following steps to ensure the clock is being set automatically:

 

Ensuring Date and Time is set to Automatic date and time.

  1. Swipe down from the top of the screen.
  2. Tap the Settings icon.
  3. Scroll down and tap General Management.
  4. Tap Date and Time.
  5. Ensure that the date and time set is automatically set by the network

Please let us know if this does not resolve the streaming error. 

Thank you. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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