Mikej75
Level 1: Cadet

Cancel my afl live subscription asap.

Im still getting charged $4.99 a week although its out of footy season. I thought I cancelled back in August. When i log in to my account to cancel it asks me to subscribe? Why am i still being charged. Also, is it just me or is this a ridiculous way of trying to raise an issue? Super frustrating. Telstra, please contact me asap to resolve.

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Support Team
Support Team

Re: Cancel my afl live subscription asap.

Hi @Mikej75

 

Thank you for your post, my apologies for any confusion regarding AFL Live Pass. 

 

As per the terms and conditions, all subscriptions to AFL Live Pass are ongoing until cancelled.

This is regardless of whether or not the AFL is in-season, as subscribers still have access to premium content during the off-season. 

 

I would be happy to look into this further for you, I've sent you a private message to grab some details. 

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

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