Level 1: Cadet

Cancelled subscription still being charged

Hi, i am still being charged $4.99 per week by "telstra applicastions melbourne" even though i cancelled my subscription in august 2018.


I have checked on google subscriptions, however there are no subscriptions there.

I need to cancel the subscription and get a refund as I have not used the service since i cancelled in august 2018.


Can you please look in to this?! 

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Support Team
Support Team

Re: Cancelled subscription still being charged

Hi @JesseLeanne77


Thank you for your post. 


A charge from Telstra Applications Melbourne indicates a subscription which was signed up via the AFL Website.

This is separate to a subscription purchased via Google Play and would not show in your Google Play subscriptions. 


I can look into this for you, I've sent you a private message to request some further details. 


To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

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