CrowdSupport®
Level 1: Cadet

Cannot cancel AFL live pass

when I click the "manage subscription" button it takes me to a screen where it asks me to re-subscribe and gives me no option to cancel. I do not want the subscription anymore! please help!

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Support Team
Support Team

Re: Cannot cancel AFL live pass

Hi @000011

 

Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass 

 

Can you please confirm how the charges for AFL Live Pass appear on your account? (it will be one of the below)

Telstra Applications Melbourne = Subscribed via Website
GOOGLE *Telstra CorpGOOGLE.COM = In App subscription via Google Play
APPLE ITUNES STORE SYDNEY = In App Subscription via iTunes

 

This will point us in the right direction to assist further. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Level 1: Cadet

Re: Cannot cancel AFL live pass

I believe it is
Telstra Applications Melbourne = Subscribed via Website
this is how it appears on my bank account is that what you mean?
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Support Team
Support Team

Re: Cannot cancel AFL live pass

Hi @000011

 

Thank you for getting back to me, that is the information we were looking for.

I've sent you a private message so that I can assist further. 

 

To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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