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Driptray
Level 1: Cadet

Cannot get video of match

Answered
 
1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Cannot get video of match

Hello @Driptray

 

Apologies for the access issues experienced accessing your Live Pass

 

There was a technical issue that was impacting some video playback services across AFL, NRL and FFA last night.

This issue has been identified and resolved and have not impacted any of the sports live streams today.

 

Apologies again for the inconvenience

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8 REPLIES 8
Support Team
Support Team

Re: Cannot get video of match

Hello @Driptray

 

Apologies for not being able to access video,

 

 

Could you please tell me what device you are using to access the AFL App

What version of iOS/Android it's running

Can you watch any video, or is it just live matches?

How have you subscribed?

Do you get any error messages?

 

Once I have more info I can assist further

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Jaydo
Level 2: Rookie

Re: Cannot get video of match

I’m also unable to watch live match
Support Team
Support Team

Re: Cannot get video of match

Hello @Jaydo

 

Sorry to hear that ,

 

Could you also please provide the answers to the above questions?

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R171
Level 1: Cadet

Re: Cannot get video of match

Cmon Telstra - seems like no one can access the video. What’s the issue?

I have iOS 12.2 on the iPhone. What can’t anyone watch the footy???
Jasonmanutd
Level 1: Cadet

Re: Cannot get video of match

I have just login and i only get the sound and no video.  What is the problem

Ben7777
Level 1: Cadet

Re: Cannot get video of match

Not working here either. iPhone latest iOS ... hurry up and fix Telstra you useless company. This is what we pay for.
Jaydo
Level 2: Rookie

Re: Cannot get video of match

I have the latest iOS software on my iPhone X. I have payed for my subscription through the afl live app.

Simply not getting what I paid for. #sigh
Support Team
Support Team
Accepted Solution

Re: Cannot get video of match

Hello @Driptray

 

Apologies for the access issues experienced accessing your Live Pass

 

There was a technical issue that was impacting some video playback services across AFL, NRL and FFA last night.

This issue has been identified and resolved and have not impacted any of the sports live streams today.

 

Apologies again for the inconvenience

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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