Harry456
Level 1: Cadet

Having trouble live streaming AFL Live?

Hi there, I subscribed to a weekly AFL Live Pass, for the purpose of watching my team play last week, but was consistently unable to activate the live video streaming due to an unknown error. I have taken screenshots of the error message, and would like a refund for the subscription fee.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
6 REPLIES 6
Support Team
Support Team

Re: Having trouble live streaming AFL Live?

Hello @Harry456,

 

Apologies for the issues experienced accessing your  AFL Live Pass.

 

Did you restore your App Store purchase prior to trying to watch the live stream?

 

AFL App>More>AFL Live Pass Subscription>Restore purchase.

 

Would you like assistance resolving the issue, or would you like to cancel 

and request a refund?

 

All subscriptions are managed by the store in which they were purchased,

if you would like to request a refund let me know if you purchased the Live Pass

in Apple's App Store or Google's Play Store and I'll provide the relevant link.

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Harry4561
Level 1: Cadet

Re: Having trouble live streaming AFL Live?

Hi Aaron,

Apologies about the delay getting back to you, there was login issues.

I would like a refund, the purchase was made through the AFL Live app on an iPhone. Thank you.
Level 25: The Singularity
Level 25: The Singularity

Re: Having trouble live streaming AFL Live?

You need to contact Apple to request a refund. Telstra do not have access to Apple's App Store to manage subscriptions and provide refunds.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: Having trouble live streaming AFL Live?

Hello @Harry4561,

 

In order to request a refund from Apple, please report an issue with an App Store purchase by

following this link: https://tel.st/duvbu

 

 

If you have any further questions or concerns please let us know.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Harry4561
Level 1: Cadet

Re: Having trouble live streaming AFL Live?

Hi Aaron,

I tried to use the link and put in the reasons for requesting a refund, but received a message saying that my purchase has been determined not to be eligible for a refund. Please help me sort this out.

Thanks.
Support Team
Support Team

Re: Having trouble live streaming AFL Live?

Hello @Harry4561,

 

Sorry to hear you were not eligible for a refund.

 

When an AFL Live Pass is purchased, you are purchasing the subscription from Apple.

In the terms and conditions accepted in order to access a live pass the following was agreed to:

 

When you purchase either a Weekly, Monthly or Annual subscription, your purchase is via the Apple App Store not with Telstra. If you have a billing issue to resolve, you should contact the Apple App Store.

 

We have no access to their systems to assist in a refund request. If you would like to escalate with Apple, I suggest

contact them directly on 133 622.

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now