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Shandi20
Level 1: Cadet

Monthly AFL Live App

Answered

I signed up to the AFL Live App on 5 September 2018 for a monthly plan and when i received my confirmation email the "Next Renewal Date" showed 19 September. That is only two weeks. Why am i paying a monthly subsciption and then being asked to renew two weeks later? Shouldnt i renew on 5th October (1 month after joining)

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Monthly AFL Live App

Hi @Shandi20,

 

Thanks for getting in touch with us.

If it's your first time signing up to the AFL Live Pass, you will get the first two weeks as a free trial.

So if you signed up on 05/09/2018, your first monthly payment will be on 19/09/2018

 

The terms of the AFL Live Pass can be found here: http://www.afl.com.au/livepass/telstra-terms-and-conditions

 

If you need further help, definitely let me know

 

Regards

Micheal @ Telstra

 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Monthly AFL Live App

Hi @Shandi20,

 

Thanks for getting in touch with us.

If it's your first time signing up to the AFL Live Pass, you will get the first two weeks as a free trial.

So if you signed up on 05/09/2018, your first monthly payment will be on 19/09/2018

 

The terms of the AFL Live Pass can be found here: http://www.afl.com.au/livepass/telstra-terms-and-conditions

 

If you need further help, definitely let me know

 

Regards

Micheal @ Telstra

 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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