Gemmabroadbent
Level 1: Cadet

Refund

Hello, I've just spent an hour and a half on the online chat trying to cancel my subscription.
I set up a subscription on the day of the afl grand final as we were hoping we could watch a replay as we missed it live. We were unable to do so. I have not used the service since - i maybe read one article. When I set it up i beleive it declined my card so I tried again with another card - now it turns out ive been paying double- $4.99 a week on two different cards! I haven't canceled it earlier as i find the website impossible to navigate and it actually stresses me out so I've put it off. I have paid $130 total and would like to request a full or partial refund, considering these facts. I also find it embarrassing for myself and your company that i need to post this in a public forum to be resolved as the online chat consultant could not help me any further.
Waiting your response,
Gemma

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: Refund

What is description next to the charges on your card as this affects how you need to cancel.

Getting a refund could be difficult as the terms and conditions specify that refunds aren't available.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Telstra (Retired)
Telstra (Retired)

Re: Refund

Hi @Gemmabroadbent

 

Thanks for contacting us

I have sent you a private message requesting more info

 

Regards

Micheal W

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