GeorgeAvra
Level 1: Cadet

Refund

Please refund my subscription. I have requested it before but no action by Telstra. I have not been able to use the app since the start of the season because of CFSAPI001 error.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity

Re: Refund

As you subscribed through Google Play, you need to put that request through Google. Telstra don't have access to their billing systems. 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Support Team
Support Team

Re: Refund

Hi @GeorgeAvra

 

Thank you for your post. 

 

We have advised you previously that we do not have access to Google Play systems and you will need to contact them directly to request any refunds. 

We also provided you with a workaround to fix the CFSAPI001 error via private message over a month ago.

 

If you're having any further issues, please respond to the last private message which was sent to you on July 16th. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Telstra 24x7®

Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App

Download now
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Download now
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now