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Tedviola
Level 1: Cadet

Subscription cancellation and ongoing charges.

I have just discovered that I have been charged $4.99 per week since mid may when I subscribed for what I thought was one week of afl live games and two weeks free trial. After the three weeks I no longer had access to the games and the website reminded me that I would need to renew my subscription to access live games. I didn’t because I no longer wanted the service. I did take out a one month subscription in the last few weeks of the season in order to watch the last few games. The website tells me I have a monthly subscription apparently which ends 8/11/18. I would like to know why I’ve been charged for a service that wasn’t provided and why my attempt at cancelling the subscription today doesn’t confirm that it’s been cancelled. 

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1 REPLY 1
Telstra (Retired)
Telstra (Retired)

Re: Subscription cancellation and ongoing charges.

Hi @Tedviola

 

Thanks for getting in touch with us

I have sent you a private message requesting further info

I will reply there

 

Regards

Micheal @ Telstra

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