CrowdSupport®
Highlighted
Neville_Sanchez
Level 1: Cadet

Subscription?

Answered

So I used the AFL Live service for free last year as a Telstra customer, and plan to again this year as long as it's free.  I read somewhere that if I don't cancel my subscription by 31 January 2019, I could be charged. 

Do I have to unsubscribe, just to subscribe again for free when the AFL 2019 season is closer?

Seems silly.

** The nature of Monkey was irrepressable! **
1 ACCEPTED SOLUTION

Accepted Solutions
Support Team
Support Team
Accepted Solution

Re: Subscription?

Hi @Neville_Sanchez

 

Thank you for your post, I would be happy to clarify. 

 

AFL Live Passes which have been redeemed free of charge by Telstra Mobile customers will automatically expire on 31/01/2019. There will be no charges. 

You will then need to redeem the AFL Live Pass again for the 2019 season. 

 

Please let us know if you require any further assistance. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Support Team
Support Team
Accepted Solution

Re: Subscription?

Hi @Neville_Sanchez

 

Thank you for your post, I would be happy to clarify. 

 

AFL Live Passes which have been redeemed free of charge by Telstra Mobile customers will automatically expire on 31/01/2019. There will be no charges. 

You will then need to redeem the AFL Live Pass again for the 2019 season. 

 

Please let us know if you require any further assistance. 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit
Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now