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JayArpee
Level 1: Cadet

Unable to watch from overseas

Answered

Hi, I just subscribed for a month not realising it is not possible to get access from overseas. Please refund my money.

Typical.

2 ACCEPTED SOLUTIONS

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Unable to watch from overseas

You need to request the refund through the app store that you purchased the subscription through (Apple or Google). Telstra do not have access to their billing systems.

 

Apple App Store Refunds:

In App Store request a refund by clicking the “Report a problem” next to the app name in your purchase history.

 

Google Refunds:

Contact Google Support: https://support.google.com/googleplay/contact/play_request_refund_apps?rd=1 

 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Support Team
Support Team
Accepted Solution

Re: Unable to watch from overseas

Hello @JayArpee,

 

As per the terms of use accepted to access an AFL Live Pass, access is not available overseas.

 

The AFL does have an agreement with WatchAFL to provide international access

to live AFL matches.

 

All subscriptions are managed by Apple of Google, depending on whether you use iOS or

Android. To request a refund, locate the charge in your transaction history within the

App Store/Play Store, and report an issue with the purchase.

 

You can also do it online, however any links provided may not work in your region. If you

Google search cancel Play Store subscription if using Android, or App Store subscription if using iOS,

you can cancel and request a refund online by reporting an issue with the purchase.

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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2 REPLIES 2
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Unable to watch from overseas

You need to request the refund through the app store that you purchased the subscription through (Apple or Google). Telstra do not have access to their billing systems.

 

Apple App Store Refunds:

In App Store request a refund by clicking the “Report a problem” next to the app name in your purchase history.

 

Google Refunds:

Contact Google Support: https://support.google.com/googleplay/contact/play_request_refund_apps?rd=1 

 

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Support Team
Support Team
Accepted Solution

Re: Unable to watch from overseas

Hello @JayArpee,

 

As per the terms of use accepted to access an AFL Live Pass, access is not available overseas.

 

The AFL does have an agreement with WatchAFL to provide international access

to live AFL matches.

 

All subscriptions are managed by Apple of Google, depending on whether you use iOS or

Android. To request a refund, locate the charge in your transaction history within the

App Store/Play Store, and report an issue with the purchase.

 

You can also do it online, however any links provided may not work in your region. If you

Google search cancel Play Store subscription if using Android, or App Store subscription if using iOS,

you can cancel and request a refund online by reporting an issue with the purchase.

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Set it & forget it

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