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KimberleyE
KimberleyE
Level 1: Cadet
April

Unable to watch match

Answered
I have an AFL subscription and I am unable to watch any game. I am no longer living in Australia, I live in the USA.
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343GuiltySpark
Level 22: Superhuman
Level 22: Superhuman
April
Accepted Solution

Re: Unable to watch match

In response to KimberleyE
From my understanding the Telstra AFL live subscription can only be used within Australia.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

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Kjorg
Support Team
Support Team
April
Accepted Solution

Re: Unable to watch match

In response to KimberleyE

Hi @KimberleyE

 

Thank you for your post, my apologies for any confusion regarding AFL Live Pass. 

 

The AFL Live Official App is available worldwide, but the premium content (Live game vision, full match replays and AFL.TV) is only available in Australia and New Zealand to subscribers.

For more information on international broadcast details outside of Australia please visit the following link: https://tel.st/zxpah or download the ‘Watch AFL Global Pass’ app from the App Store.

 

Please let us know if you require any further assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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4 REPLIES 4
343GuiltySpark
Level 22: Superhuman
Level 22: Superhuman
April
Accepted Solution

Re: Unable to watch match

In response to KimberleyE
From my understanding the Telstra AFL live subscription can only be used within Australia.
For Official Support start a Secure Chat , try the Online Troubleshooter, Outage Check or Complaint.

Full Disclosure as part of Telstras Social Media Code.

View solution in original post

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Kjorg
Support Team
Support Team
April
Accepted Solution

Re: Unable to watch match

In response to KimberleyE

Hi @KimberleyE

 

Thank you for your post, my apologies for any confusion regarding AFL Live Pass. 

 

The AFL Live Official App is available worldwide, but the premium content (Live game vision, full match replays and AFL.TV) is only available in Australia and New Zealand to subscribers.

For more information on international broadcast details outside of Australia please visit the following link: https://tel.st/zxpah or download the ‘Watch AFL Global Pass’ app from the App Store.

 

Please let us know if you require any further assistance.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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KimberleyE
KimberleyE
Level 1: Cadet
April

Re: Unable to watch match

In response to 343GuiltySpark
How do I have my account cancelled and money refunded?
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Kjorg
Support Team
Support Team
April

Re: Unable to watch match

In response to KimberleyE

Hi @KimberleyE

 

You will need to contact the App Store (Google Play or iTunes) which you made the purchase from. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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