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Brosert
Level 3: Gumshoe

Video Error - Can't play this video

Answered

Have used AFL live for a few years, and was watching AFLW games ok earlier this year.  Since the Men's season begun, haven't been able to stream a game.  Each time I've tried it comes up with a dialog:

"Video Error - Can't watch this video"

 

I have played with permissions on some apps, but I think AFL has everything it's asked for.

 

Device is Samsung tablet (A8 I think??).

 

We don't get much AFL on TV, so I sort of rely on my stream, and it's a bit frustrating it never seems to work anymore....

 

Any ideas?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Brosert
Level 3: Gumshoe
Accepted Solution

Re: Video Error - Can't play this video

Uninstalled, reinstalled. Appears to work.

View solution in original post

Support Team
Support Team
Accepted Solution

Re: Video Error - Can't play this video

Hi @Brosert

 

Thank you for your post, my apologies for any issues you're experiencing with the AFL Live App. 

 

Can you confirm what version of Android your device is running? 

 

Have you uninstalled and reinstalled the AFL Live App to see if this assists? 

I would also recommend clearing the cache. This can be done via Settings > Apps > AFL > Storage 

 

Please let me know if this does not assist. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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4 REPLIES 4
Brosert
Level 3: Gumshoe

Re: Video Error - Can't play this video

Ok, it shows my AFL Live expired 31/01/2019 (which is weird, because I've watched since then). When I try to re-link the telstra account it says "Service temporarily unavailable - an error occured while trying to process your request"

IS there an outage, or is the issue with my account (or with something I'm doing?)
Brosert
Level 3: Gumshoe
Accepted Solution

Re: Video Error - Can't play this video

Uninstalled, reinstalled. Appears to work.

View solution in original post

Support Team
Support Team
Accepted Solution

Re: Video Error - Can't play this video

Hi @Brosert

 

Thank you for your post, my apologies for any issues you're experiencing with the AFL Live App. 

 

Can you confirm what version of Android your device is running? 

 

Have you uninstalled and reinstalled the AFL Live App to see if this assists? 

I would also recommend clearing the cache. This can be done via Settings > Apps > AFL > Storage 

 

Please let me know if this does not assist. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

Brosert
Level 3: Gumshoe

Re: Video Error - Can't play this video

Hi Kjorg, I reinstalled the app and it started working - thanks for your advice.

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