harry92
Level 2: Rookie

Videos wont load

Cant get the afl website to stream videos. Im using google chrome and safari and the match replays keep loading endlessly. Anything other than match replays work, plz fix!!!

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3 REPLIES 3
Support Team
Support Team

Re: Videos wont load

Hi @harry92

 

Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass. 

 

I would recommend logging out of AFL Live Pass, clearing the browsing data/history, cache and cookies before logging in again and accessing the Full Match Replays. 

It may also be beneficial to ensure you are running the latest version of your chosen browser. 

 

I have tested the replays using Google Chrome and they are working as intended.

Please let us know if you're still experiencing problems accessing full match replays. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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harry92
Level 2: Rookie

Re: Videos wont load

Tried all of the above still not working
Support Team
Support Team

Re: Videos wont load

Hi @harry92

 

Thank you for getting back to me. Can you please clarify the below

 

-          Are you within Australia/New Zealand?

-          What is the URL you are trying to access the replays from? (web address at the top of the replay)

-          Can you see the 4 QTRs of the game on the right hand side when you choose a replay?

-          Are you using a VPN? If so, please disconnect

-          What type of internet connection are you using? (ADSL/Cable, 4G etc) 

 

As we're unable to replicate the issue you're experiencing, this information will assist us in investigating further why you are unable to access the replays. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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