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Crippa
Level 2: Rookie

Will I be charged for my AFL Live pass if I don't maintain a +$30 recharge on my prepaid mobile?

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I'm a prepaid Telstra mobile customer and have just redeemed the free offer of an AFL Live Pass via the AFL Live App on my Telstra Mobile. What happens if I don't maintain a +$30 recharge on my prepaid service? Will Telstra start charging me for AFL Live? Or will my access to premium services simply lapse? I have a Telstra landline and cable home internet service for which I am billed monthly, and I don't want any unforeseen charges for AFL Live showing up on that bill.

 

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Support Team
Support Team
Accepted Solution

Re: Will I be charged for my AFL Live pass if I don't maintain a +$30 recharge on my prepaid mobile?

Hi @Crippa

 

Thank you for your post, I would be happy to clarify for you. 

 

You will not be charged for AFL Live Pass if you fail to maintain a $30 recharge on your prepaid service. 

However you will lose access to premium content. 

 

As per the terms: Pre-paid customers can keep watching until 31 Jan 2020 or 60 days from your last $30+ recharge, whichever is earlier.  You must continue to recharge at least $30 on a Telstra Pre-Paid offer in order to continue accessing the Season Pass until 31 Jan 2020.

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Support Team
Support Team
Accepted Solution

Re: Will I be charged for my AFL Live pass if I don't maintain a +$30 recharge on my prepaid mobile?

Hi @Crippa

 

Thank you for your post, I would be happy to clarify for you. 

 

You will not be charged for AFL Live Pass if you fail to maintain a $30 recharge on your prepaid service. 

However you will lose access to premium content. 

 

As per the terms: Pre-paid customers can keep watching until 31 Jan 2020 or 60 days from your last $30+ recharge, whichever is earlier.  You must continue to recharge at least $30 on a Telstra Pre-Paid offer in order to continue accessing the Season Pass until 31 Jan 2020.

 

Please let us know if you require any further assistance. 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

Crippa
Level 2: Rookie

Re: Will I be charged for my AFL Live pass if I don't maintain a +$30 recharge on my prepaid mobile?

Thanks a million Kjorg for your crystal clear explanation!

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