Level 1: Cadet

Wrongly charged

I have been going through my credit card bills for tax purposes and noticed a Telstra Applications Melbourne charge each month for $14.99. I have since found out this started in March 2017 and has been going on for the following 28 months. I was living in the United States of America from December 2016 to December 2017 and did not have a Telstra phone or account during this time. 


Upon my return to Australia I was given a mobile by my employer which was through Telstra in January 2018. I noticed that the AFL Live subscription was free for Telstra customers. I called Telstra, checked this and was assisted in having this work with my phone. There was no mention of cost and I never gave my credit card details which are not linked to this mobile account. It is paid for by my employer.


I would like to have the past 28 months x 14.99 (419.72) credited to my credit card. I would also like to access the AFL Live App via my Telstra account as is included.

I am shocked that this has occurred.




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Support Team
Support Team

Re: Wrongly charged

Hi @madpie


Thank you for your post, my apologies for any issues you're experiencing with AFL Live Pass. 

I would be happy to look into this for you, I've sent you a private message to request some further information. 


To access your private messages, please refer to the relevant instructions below:

If viewing on a desktop/laptop:
In the top right hand corner of CrowdSupport, you should see a profile icon, with a drop down - Select Messages. This is your inbox & will contain any private messages you receive via CrowdSupport.

If viewing on a mobile device:
Tap the messages icon at the bottom of the screen & select the login option to sign into your account. This will take you back to the original page, where you can select message to access your inbox. This will contain any messages you receive via CrowdSupport.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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