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Community Manager Emmasis Community Manager
Community Manager

There was a technical issue that was impacting some video playback services across AFL, NRL and FFA last night. This issue has been identified and resolved and should not impact any of the sports live streams today. We apologise for any inconvenien ...

Support Team Kjorg
Support Team

A new feature has been added to the AFL Live App - In-App subscribers (users who have purchased their subscriptions via Google Play or iTunes) will now be required to link their subscription to a TelstraID when restoring their subscription or registe ...

Level 1: Cadet

Videos won’t play

Level 1: Cadet

Won’t let me watch live on the AFL app

Level 1: Cadet

Video from tonight’s match not playing via iOS app

Level 1: Cadet

Hi I have been charged $99.99 from me credit card for an AFL live pass. I did not know I was still subscribed as I have received no correspondence. Google referred me to Telstra. I called and Telstra told me to use crowd support so can I please have ...

Level 1: Cadet

I have purchased a subscription for AFL live pass. It has been confirmed by the app that I have the subscription, yet I can not use it. Every time I tap on a game I want to watch it sends me to the live pass subscription page and then I can not get a ...

Level 1: Cadet

it doesnt work on my laptop

Level 1: Cadet

Was watching a live game for 3 quarters. Checked another screen, came back and not working. Checked my phone and it was still working. I have had huge problems with this system since July last year. Have been on crowd support three times, spoken once ...

Level 1: Cadet

Hi Telstra, I attempted to unsubscribe from the afl live pass prior to the renewal date as I live overseas however both the iPhone app and the desktop site kept rerouting me back to the homepage and as such the subscription auto renewed. How do I get ...

Level 1: Cadet

For the second time in three weeks, my live pass doesn’t work. I’m not donating $5 a week because I think you’re a good cause. I want to watch the footy. Disgraceful. Fix it for f’s sake.