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Support Team MichealW
Support Team

If you have a Samsung S8, S8+, S9 or S9+ handset, you may have had recent problems streaming live games via the AFL Live app. This error is caused by the internal clock being set manually by the customer which then may conflict with the LTE-B stream. ...

Community Manager JesseS Community Manager
Community Manager

We have recently enabled use of LTE-B or LTE Broadcast technology on compatible devices which will provide an enhanced streaming experience for viewers watching select AFL games on 4G.    More details: How to use LTE-B with the AFL Live Official App ...

Community Manager JesseS Community Manager
Community Manager

Hi everyone,   We have received some feedback from customers who may be having difficulty accessing or sharing their live pass on a second device. So just to share with you the steps to link your AFL Live Pass with your Telstra ID and then access on ...

Community Manager JesseS Community Manager
Community Manager

From January 15, 2018 the AFL Live Official app will no longer be available on the Windows Phone platform.  To see all the latest AFL news, please visit or download the iOS/Android AFL Live Official app on your mobile and tablet to continue l ...

Level 1: Cadet

I cancelled my afl live subscription a few weeks ago and still being charged.

last charge was this afternoon but am unable to view the games.

please have someone contact me to immediately stop payments and refund previous payments

Level 1: Cadet

I have loaded the AFL app on my HUAWEI Y625-U43 android phone, android version 4.42 and receive the message external display not allowed.I have cleared cache removed and reinstalled app but still get the same message.I am not connect to a PC or TV.Ca ...

Level 1: Cadet

Hi. I continually sign up and pay for the streaming of games yet the app never lets me watch them. Every time I click watch it takes me to the purchase screen and I select the weekly plan. It then says I’m already subscribe to this and don’t need to ...

Level 1: Cadet

Can I use my AFL live pass to watch the football on my mac computer?

Level 1: Cadet

I have attempted numerous times to cancel my weekly subscription despite all attempts numerous hours on hold to Telstra and dodgy phone numbers given out by staff claiming to be afl application. This is a disgrace supposedly to reputable organisation ...

Level 1: Cadet

I have a prepaid $30 which means I should’ve able to stream live afl games through my afl app
I have an iPhone 7 with the latest iOS
Regardless of how many attempts I have with the wifi off and on I cannot live stream afl games while on 3G or 4g
I go th ...

Level 2: Rookie

My AFL Live app was automatically renewed in July (I wasn't informed until I got an invoice from Apple. However when I try and watch on my ipad, I only get a black screen. Obviously the ipad I am using is no longer supported. I cant afford a new one ...

Level 5: Eagle Eye

I have been a Telstra customer for over 20 years. Now that my subscription has been voided because I have a Windows 19 phone, I cannot even watch on my pc on, even replays. Says I have a valid acct but no subscription. Can someone offer me ...

Level 2: Rookie

it does not matter what I do it will not match up with my Testra ID account. It says I ma someone else?? and YThe WEB account is cancelled the live app is active with that different name?