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AFL App Support Community

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Support Team Kjorg
Support Team

We are currently working on a solution with app stores to pause billing for our Live Pass customers which will ensure they retain access to premium Live Pass content and not be charged. If there are any customers who don't wish to retain access to th ...

Support Team Kjorg
Support Team

There's a known issue for Firefox on Android that returns an incorrect timezone (GMT -10, rather than AEDT), which is causing times to be rendered incorrectly by 1 hour (e.g. 4:35pm rather than 5:35pm). For an optimum live match experience on mobile ...

Support Team aaron_h
Support Team

The AFL Live Pass FAQ page has recently had an update!   Please follow the applicable link to learn more, and if there are any further questions or concerns, please let us know.   Section 1: AFL Live Pass Section 2: Cancelling Live Pass Subscription ...

Support Team Kjorg
Support Team

A new feature has been added to the AFL Live App - In-App subscribers (users who have purchased their subscriptions via Google Play or iTunes) will now be required to link their subscription to a TelstraID when restoring their subscription or registe ...

Paulzz
Level 1: Cadet

I have a subscription with the afl live app but it won’t let me watch the throwback matches it takes me to the buy a pass screen even though Telstra paused it ?

bazza15
Level 2: Rookie

I can't access games on Fixture Throwback.When I attempt to log in I get this message "We have identified you have multiple subscriptions through your respective App store or via afl.com.au, please cancel to avoid further charges."I've only ever had ...

Lamington
Level 1: Cadet

Using app v7.2.2 and iPhone 11 v13.4.1 When the app is open or in the background it will occasionally slow down the phone and even other apps (causes scrolling on chrome/facebook to become extremely laggy). This is annoying as you will have to rememb ...

BH1960
Level 1: Cadet

I have the AFL Live Pass and have liked it to my computer on afl.com.au, when I click on the link to Watch Now for the throwback fixture games it just takes me to a match centre saying when the games will start but having no links to the games to wat ...

rd1917
Level 1: Cadet

fixture throwback games not playing

RoyBl
Level 1: Cadet

AFL news app widget not working on iPhone or iPad. 

hudson211
Level 1: Cadet

When I am watching a game it frequently -every 2 to 3 minutes -will just freeze I have to exit and re-enter

bluno
Level 1: Cadet

This app is so buggy. Often it shows that 3 or 4 games can be watched but they’re all the same game. It was showing a link to the Crows Port game weeks after that game was available ( it linked through to another game). Just now I was watching the Me ...

Hello36
Level 2: Rookie

When I try to play videos on the AFL app they say I am not connected to internet and won't play. I am connected to 5G internet and all other apps work. Any suggestions? Have tried uninstalling and reinstalling.