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How To Unsubscribe from AirG Chat Services

Using the BigPond Mobile Portal, you can use chat products to share news, stories and advice on their topic of choice. Best of all, the products are linked to the ‘airG’ global network of like-minded users. (Please note not all of these are still available.)

 

  • Music Chat - Click on Bigpond Mobile Portal > Chat Services > Music Chat
  • Divas Chat - Click on BigPond Mobile Portal > Chat Services > Divas Chat
  • Gamers Chat - Click on BigPond Mobile Portal > Chat Services > Gamers Chat
  • BigPond Sports Chat - Click on BigPond Mobile Portal > Chat Services > Sports Chat
  • Movies Chat – Click on BigPond Mobile Portal > Chat Services > Movies Chat
  • VIP Chat – Click on BigPond Mobile Portal > Chat Services > VIP Chat

 

Cancel via BigPond Mobile homepage:

  1. Selects BigPond on your mobile to open the BigPond Mobile homepage
  2. Navigate to the Chat Services section
  3. Navigate to, and click the  <Product Name> Chat link
  4. Navigate to, and click the on the “My Account” link
  5. Navigate to, and click the ‘Cancel Chat Subscription’
  6. Click 'Yes' to confirm they want to cancel subscription
  7. Chat page will present a confirmation page: Your ‘Unsubscribe’ request has been received
  8. Click OK to continue
  9. Select BigPond Home to return to the home page to exit

 

Cancel by Phone

Customers can contact airG to unsubscribe by calling 1800 235 437 (Toll-free). Note: when calling airG, they should have ready their airG chat username which they use in the chat service to help with the enquiry.

 

Cancel by Email

Customers can contact airG to unsubscribe by emailing support@airg.com. Include your airG chat username and your mobile number to help with the enquiry.

 

Please note: You'll still be able to access the chat service for the remainder of the 24 hour period during which they requested to unsubscribe, because their subscription is pre-paid on a rolling daily basis. 

 

Version history
Revision #:
5 of 5
Last update:
May 2017
Updated by:
 

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