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How to unlock your Pre-Paid Mobile

Unlocking your Pre-Paid Mobiles for use on other Networks


Heading overseas for a well earned vacation? Selling your old phone to a mate on another carrier now that you’ve upgraded to the latest Smart Phone? Well you’re probably going to need to have your phone unlocked first so read on!


Getting Started

Most Pre-Paid handsets sold by Telstra are locked to the Telstra network. The process to have it unlocked is reasonably straight forward but there are a few things you’ll need to know first. The most important thing to know is the contact number: Call 125 8887 from a Telstra phone, or 13 22 00 from a non-Telstra phone and when prompted say 'Pre-Paid'. They are open 9am-8pm, Monday to Friday. If you're calling from overseas, call +61 439 125 888 (international call charges will apply).


Your IMEI Number

When you call through it’s also best to have your phone's IMEI number handy.

This is normally on the box that your phone came in however if you’ve thrown it away or don’t have it, the easiest way to get it is by keying * # 0 6 # and then pressing the “call” button on your phone. This should then display a 15 digit number which is your IMEI.


Unlocking Fees

There is a fee to have your Pre-Paid mobile phone unlocked.

It's $80 for phones activated for 6 or less months, or never activated; and $25 for phones activated more than 6 months up to 24 months. After the 24 month (2 year) period there is no unlocking fee. 

Make sure you have enough credit in your main recharge credit balance (not including bonus credit) so the fee can be deducted from there without you reaching for your credit or debit card.

Once payment is completed you will be advised of unlocking instructions.


Finalising the Process

Once you’ve called the pre-paid unlocking team and they’ve placed your order, it can take up to 72 hours to unlock your phone if it is an iPhone, but generally it's a lot quicker then that. You may need to power cycle the phone (turning it off and then on again) or sync it with your computer depending on the model to complete the process.

Version history
Revision #:
13 of 13
Last update:
May 2017
Updated by:

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