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Premium SMS and Telstra Carrier Billing

Premium SMS and Telstra Carrier Billing


We’re making some changes

From 3 March 2018, Telstra will no longer offer some Premium Direct Billing services (also known as Telstra Carrier Billing or Direct Carrier Billing). Please see telstra.com/pdb for more details. If you have any concerns about any PDB charges on your account, please call us on 13 22 00.

From 3 December 2017 you weren’t able to charge new Premium SMS subscription services to your Telstra bill. However, any existing Premium SMS services that you added before 3 December and one time charges, will still appear on your bill. 

 

Does the change affect all third-party content?

No. If you have existing Premium SMS subscription services, they will continue to appear on your Telstra bill or debited from your Pre-Paid credit balance (except for Google Play subscriptions which will be cancelled as this payment option is no longer available).

 

Please note from 3 December 2017 you will not be able to donate to charities using your Pre-Paid account.

 

These services will continue to appear on your post-paid Telstra bill:

  • AFL
  • AirG Chat
  • Apple App Store
  • Apple Music
  • BigPond Movies
  • Foxtel/Now/Go
  • Google Play (post-paid customers only)
  • Infocall services
  • Telstra Mobile Fun
  • Telstra reverse call
  • 1800 Reverse
  • Netball
  • Netflix
  • NRL
  • Sensis
  • Caller Tones
  • Windows Store
  • Premium SMS Content 
  • Other Telstra content
  • One-time Premium SMS charges, like voting.
  • Existing Premium SMS subscriptions (commenced prior to December 3, 2017).

 

HOW TO MANAGE SUBSCRIPTIONS

How do I know if I’ve subscribed to something?

When you sign up for content, an app or a service, you get a confirmation SMS when it’s active.

 

You’ll also get monthly reminders if it’s an ongoing subscription. For example: "FreeMsg: You have subscribed to Fun Tones and will be charged $8.50/week on your mobile account. To opt-out send STOP to 1978905. HELP: 1-300-955-000".

 

Please pay attention to these reminders so you know how much your subscription is, and how to opt out.

 

How do I stop or cancel?

To stop receiving a service you’re being charged for weekly, you need to ‘opt out’ or ‘unsubscribe’.


Premium SMS services:

  • Text the word 'STOP' to the 19xx number in your reply confirmation texts – make sure you do it from the same mobile that subscribed to it. You should get a confirmation message that you have been unsubscribed from the premium service.
  • Call the third party service provider's helpline number (during business hours) and talk to a consultant. Their number is listed under ‘Third Party Purchases’ or ‘Separate Purchases’ on your Telstra Bill.
  • If you’re seeking a refund, you need to call the third party helpline number listed on your Telstra bill. They can refund you directly if it’s appropriate.
  • Call the third party service provider's helpline and follow the prompts to opt out or cancel. You should get a confirmation message that you have been unsubscribed from the premium service.


FREQUENTLY ASKED QUESTIONS
What is Premium SMS?

Premium SMS is a payment option that lets you receive content and services offered by companies other than Telstra, on your mobile phone or tablet. You agree to pay for it by sending to a number starting with ‘19’.

 

Premium SMS entertainment services include:

  • ringtones
  • games
  • music videos
  • casting a vote on TV shows
  • entering competitions

All of them involve a charge, so it's important you understand what you're signing up for.

 

Even though the charges appear on your Telstra mobile bill, we do not control the cost of the service because they’re from a third party provider.

 

What is Premium Direct Billing?

Premium Direct Billing (also known as Telstra Carrier Billing or Direct Carrier Billing) is a payment option that lets you subscribe to, or make one-off purchases of third party (non-Telstra) content like apps, music, eBooks and movies or TV shows from other providers on your mobile phone or tablet. The charges are added to your Post-Paid Telstra bill or debited from your Pre-Paid credit balance. 

 

Who is actually providing me with the content?

Even though the charges appear on your Post-Paid Telstra bill or are debited from your Pre-Paid credit balance, the content is being provided by a third party as a non-Telstra service. That’s why on Post-Paid bills it will be listed underneath a title that says “Third Party Purchases”.

 

Will it affect my Post-Paid bill?

In some cases you might have to pay the content provider directly (such as by buying an access card from them). At other times their charges might end up on your Post-Paid bill with us.

 

If you see additional charges on your Post-Paid bill (under Third Party/Separate Purchases), or money debited from your Pre-Paid account, it means we pay the content provider on your behalf then recover the cost on your mobile bill.

 

Why can’t I receive the content I signed up for?

Premium SMS charges aren't included in the 'Free Text' programs on a Pre-Paid service, so if you don't have enough credit, you won't get the content.

 

For Post-Paid, Premium SMS is not included in discounts or within your data allowance. 

 

Why are these content charges on my bill?

  • If you have Premium SMS or third party content charges on your Telstra Bill, then you have purchased content such as games, ringtones, music clips, trivia or entering TV competitions from your phone.
  • With services like Google Play™ App Store, you can choose to pay for the content on your Telstra bill. So the charges will appear on your bill at the end of the month.  
  • If you have young children using your device, you should monitor what they click on when browsing as they may inadvertently or unknowingly make a purchase.

How do I block or bar premium content?

  • You can bar all Premium SMS or on your mobile free of charge.
  • Once activated you can't receive or be charged.
  • IMPORTANT: Make sure that you unsubscribe from any existing services first, before you apply permanent barring on your phone.
  • If you have a Post-Paid service, you can bar Premium SMS via the Premium SMS Barring Request form.
  • Please allow up to one business day for barring to be activated.

Can I limit Premium SMS?

You can cap the amount you spend on Premium SMS. The standard spend limit for Premium SMS is $100 per month for Post-Paid customers and $500 for Pre-Paid customers, but you may also qualify to have other limits applied.

 

To request a change to your spend limit or make an enquiry about third party charges, contact Telstra Post-Paid on 13 22 00 and say "Third Party Purchases" or for Telstra Pre-Paid call 125 8880, press 5, then 1.

 

Want to know more about a Premium SMS service provider?

19SMS.com.au is a free online tool that lets you find out about a content provider and describes the services they offer, simply by typing in the provider’s 19 number.

 

Who do I contact about third party purchases?

If you've bought something from a third party service provider using your Telstra mobile bill, it'll show up under ‘Third Party Purchases’.


If you have any concerns about any PDB charges on your account, please call us on 13 22 00.


See below the full list of third party services that we’ll no longer support: 

 

Service Provider on Telstra Bill

Description on Bill

Buongiorno Australia

Cellybean, Chefbook, Coolclub, Gamifive, Gamifive Mobivill, iFortune, iGirls, muchgossip, MuchGossip, Ozchat, Playme Sense, Playplanet, Waala Mobile

Netsize

24Hs Videos, Appsdorado, ClicNScores, ClubMe!, FunClix, Gameloft, GameloftGam, Jamster, Jamster Full, Jamster Game, Jamster Lov, Jamster Musi, Jamster Onli, Jamster Sex, Jamster Styl, KKO Store, Mega-Sexy, Miss Bikini, PlayMob, Playweez, PrivateDancer, Thumbr, TotalEmbarr, Waala Mobile, Video World

Mobipay Pty Ltd

FiiTr, FiiTr 595, Freemium, GameHaus, GameHaus595, HeroWorld, HeroWorld595, InGame, InGameCricket, Joocey, mHub, mHub595, Mobiguard Pro, Monitoring, Mproov, NoLimitsGames, NoLimitsGames Monthly, ProSports, Wazzapp

m.Net Mobile Pty Ltd (Ansible)

Cash Cow, Bandit.fm, Better Homes & Gardens, Block of Cash Giveaway, House Rules, Million Dollar Minute, Dancing with The Stars, MegaCashaRooProm, My Kitchen Rules Ringtones

MIA (Digital Turbine)

12Follow - $10, 12Follow - $5, 1000 games, 2funmobi, Academy, Access to AppTap, Appdump, AppInspector, Appiq, Apply, Applydownload1, Apply Downloads, Appsdorado, Appsdorado 10, Apptips, ApptipsSub, AppyClub - 8z, AussieBrainQuiz, Aussie Vids, AussievidsWK, AVP_Thumbr, AWorld, Bearcave, BigMobile, Bkingz, Bounce Games, Boxplay, Camelox, Champion Picks, Cleverdaze, Country Shots, Cool4Mob, DealShack, DealsNow, Droid6000, Early Specials, Ero247, et1,ET1_08, Extreme Zone,  FantasyCube, Fortumo, Friday Fiver, Funbabez, FUNCLIX, FunnyVid, Funnyvid.mobi, Game2Up, gameloft, gameloft6, Gameloftoneoff, GamerHaven, Games Box, Games Market, Gamerr Games, GamesStore, Gamesstore08, Games Unlimited, Gee-Max, Ggames.club, GGvideos.tv, GlobWaySv1, Handy Vault, Hip Fun 1, Hip Tap 1, Hornyhub, HotTube, HotXL, iFitness ($6.95), InstantDeals, Ize Play, Joocey, KKO Store, Lollies, Mad Fun, MegaCloudBox, Metro Mails, Mob24-7, MobidolWK, Mobi.Games, Mobile Academy, Mobile Games 1, Mobile Magic, MobiStore, MobiWatch.co, MobileXVideos, MOKO 3, MOKO 4, MOKO Sub 6, MP1, MP1_08,  MyPengo, Oxygen8 s69, Oxygen8 Vmvid, Oxygen8 x247, Oxygen8 Xpor, ozchat, Oznfun, PCMobiGameSecMb, Playboy, PlayVito, Pornster, QikFlirt, Quizikoo, RideMyWave, Sexxxymob, SightX, SmartMag, Smart Video, Smart Viral, Smart World, SmileGames, SmileVideo, Snack Games, Snow Bets, Subs QA, SuperSix, Sv1 Subscription, SXVid.mobi, TapGames, Tap Gamez, Themekoo, The Sexy Klub, There They Are, THUMBR_10, Tjoover, Toopklub, Top 10 Service, Topikoo, Trackwork Tips, TV Pass Unltd, Video.Inbox_08, VideoInbox, VideoInbox_08, VIPGames, Winneroos, Wurup, Woot, X247, Xcon, Xcite, Xcon_08, XLVid.mobi, XZone Bikini,Yass Unlimited, Yeet Unlimited, Yobee

Dialogue Communications

To find 19 service on bill go to www.19SMS.com.au

Salmat Digital

To find 19 service on bill go to www.19SMS.com.au

OpenMarket

To find 19 service on bill go to www.19SMS.com.au

Netsize

To find 19 service on bill go to www.19SMS.com.au

Informatel

To find 19 service on bill go to www.19SMS.com.au

SMS Central Australia

To find 19 service on bill go to www.19SMS.com.au

Oxygen8 Communalisations

To find 19 service on bill go to www.19SMS.com.au

M.Net Corporation

To find 19 service on bill go to www.19SMS.com.au

Buongiorno Australia

To find 19 service on bill go to www.19SMS.com.au

iG8 (Inpho Interactive)

To find 19 service on bill go to www.19SMS.com.au

BOKU Services

To find 19 service on bill go to www.19SMS.com.au

Convey Pty Ltd

To find 19 service on bill go to www.19SMS.com.au

1800Reverse

To find 19 service on bill go to www.19SMS.com.au

 

 

 

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Revision #:
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Last update:
March
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