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What is Premium SMS?
Premium SMS is a payment option for content and mobile services offered by companies other than Telstra. You can access content on your mobile by sending to a number starting with 19. If you receive Premium SMS it means you have agreed to use or receive specific entertainment services via your mobile.
- music videos
- casting a vote on TV shows
- entering competitions
All of them involve a charge, so it's important you understand what you're signing up for.
Even though the charges appear on your Telstra mobile bill, for third party content we do not control the cost of the service.
Example of PSMS services (subscriptions):
What is Telstra Carrier Billing?
Telstra Carrier Billing is a payment option enabling payment for content on your mobile or tablet. This means that content such as apps, music, eBooks and movies or TV shows, including those provided by third parties, can be added to your Telstra bill.
The advantages of Telstra Carrier Billing is that all of your mobile related costs can be contained on the one bill together, including charges for other mobile services under an account. It can also mean you won’t have to register your banking details with different providers and you also don’t need to worry if you don’t have a credit card.
You can also purchase additional features, value within games and apps and have the charges appear later on your bill. You will be asked consent to the purchase of any Third Party content by clicking on a 'subscribe now or buy now' button on your device.
Example of Carrier Billing Services (Subscriptions):
Do you understand who is providing you with the service?
Even though the charges may appear on your Telstra bill, we don't actually provide Premium SMS services or have any control over the cost; your agreement is with the third party content provider. Before you purchase content or sign up for Premium SMS services, you should try to find out who is actually providing the service (this would normally be set out in their terms and conditions, which they should offer you before you sign up).
Do you understand how much you'll be charged?
We don't set prices of content provided by third parties for Premium SMS and content purchases. You should try to find out what costs apply before you sign up to any service. Reading their terms and conditions should be a good start.
Will it affect your Post-Paid bill?
Sometimes you might have to pay the content provider directly (such as by buying an access card or something else from them). Some other times, their charges might end up on your Post-Paid bill with us. If you see additional charges on your Post-Paid bill (under Third Party/Separate Purchases) or money debited from your Pre-Paid account, it is because we pay the content provider on your behalf then recover the cost on your mobile bill.
Can you receive the service you signed up for?
Premium SMS charges aren't included in the 'Free Text' programs on a Pre-Paid service so if you don't have enough credit, you won't get the content. For Post-Paid, Premium SMS is not included in discounts or within your data allowance.
Are you signing up to receive and pay for content on a regular basis?
If you are, you'll be charged every time you receive a Premium SMS message or a daily or weekly subscription fee for subscription based content.
If it's a subscription service, the provider should ensure that you receive a text message on your phone confirming the content purchase, costs, the content provider's name, how to unsubscribe and helpline services.
Make sure that you understand these terms and conditions before you reply to the message and activate the service.
Manage your content
How did I get these charges?
If you have Premium SMS or third party content charges on your Telstra Bill, you have agreed to subscribe to paying for content such as games, ringtones, music clips, trivia or entering TV competitions from your phone.
At times, such as with Google Play™ App Store, you can opt to pay for the costs of the content on your Telstra bill. This will mean the charges will appear on your bill at the end of the month. If you are using an app on your mobile, at times, a banner ad will appear. If you click on these banners ads, you can be directed to a online portal and sign up to content likes games and ringtones with recurring weekly costs.
If you have young children using your device, it is important that you monitor what they click on when browsing the internet, as they can accept charges that relate to an ongoing subscription weekly service.
How do you know if you're subscribed to content, applications or services?
You will receive a confirmation SMS on activation and monthly reminders from the third party service providers if you're subscribed. For example: "FreeMsg: You have subscribed to Fun Tones and will be charged $8.50/week on your mobile account. To opt-out send STOP to 1978905. HELP: 1-300-955-000". It is important that you take notice of these reminders so you know how much your subscription is and how to opt out.
How can I unsubscribe/opt out?
It is important that you unsubscribe/opt out if you no longer want to receive charges on a weekly basis. The quickest way to unsubscribe from a Telstra Carrier Billed service is to go back to the content site where you subscribed, select your 'account' and then unsubscribe/ opt-out/ cancel the service.
Alternatively for both Premium SMS and Telstra Carrier Billing:
- Ring the third party service provider's helpline number (during business hours) listed under Third Party Purchases or Separate Purchases on your Telstra Bill, to talk to a Consultant. If you seek a refund for the amount you have been charged, it is important that you call the third party helpline number listed on your Telstra bill, as they can refund you directly, if they determine necessary.
- Text the word 'STOP' to the 19xx number specified in your reply confirmation text messages AND send it from the mobile service which originally subscribed to the service. You should receive a confirmation message back that you have been unsubscribed from the premium service.
- Alternatively, ring the third party service provider's helpline and follow the prompts to opt out or cancel. You should receive a confirmation message back that you have been unsubscribed from the service. You can find out more about the specific service providers in the alphabetical list below.
How do I block or bar premium content?
Barring Premium SMS and Telstra Carrier Billing
You can bar all future subscriptions on Premium SMS services or Telstra Carrier Billing on your mobile free of charge. Once barring is activated you can't receive, be charged for or use 19 numbers or access any app stores or media portals. Make sure that you unsubscribe from any existing services first before you apply permanent barring on your phone.
If you have a Post-Paid service, you can bar Premium SMS via the Premium SMS Barring Request form. Please allow up to one business day for barring to be activated.
Limiting Premium SMS and Telstra Carrier Billing
You can cap the amount you spend on Premium SMS and Telstra Carrier Billing. The standard spend limit for Premium SMS is $100 per month for Post-Paid customers and $500 for Pre-Paid customers, but you may also qualify to have other limits applied. Telstra Carrier Billing has a $500 monthly spend limit for Post-Paid customers.
To request a change to your spend limit or make an enquiry about third party charges, contact:
- Telstra Post-Paid — call 13 2200 and say "Third Party Purchases".
- Telstra Pre-Paid — call 125 8880, press 5, then 1.
Got a query on a Premium SMS service?
19SMS.com.au is a free online tool to look up where you can find the content provider and description of Premium SMS services by populating the required fields with the 19 premium number.
Third party Service Providers
Who do I contact about third party purchases?
If you've bought something from a third party service provider using your Telstra mobile bill, it'll show up under Third Party Purchases.
As Telstra don't market the content for these services, you can get in touch with the third party service provider directly to query any charges or get help. The helpline number of the service provider is located beneath the charges on your bill or you can find them in the alphabetical list below:
|Service Provider on Telstra Bill||Description on Bill||Customer Contact|
|12Follow!||12follow.com.au||1300 053 962|
|Buongiorno Australia||Cellybean, Gamifive, Gamifive Mobivill, iFortune, iGirls, muchgossip, MuchGossip, Playme Sense, Playplanet, Waala Mobile||1800 767 584|
|Netsize||Gameloft, Jamster, Jamster Ful, Jamster Gam, Jamster Lov, Jamster Mus, Jamster Sex, Jamster Sty, KKO Store, Miss Bikini, PlayMob, Playweez, PrivateDancer, TotalEmbarr, Waala Mobile, Mega-Sexy, 24Hs Videos, Thumbr, Video World, Appsdorado, FunClix, ClubMe!||1300 785 025|
|Mobipay||FiiTr, Freemium, GameHaus, InGame, Joocey, mHub, Mproov, NoLimitsGames, ProSports||1300 886 534|
|M.Net Mobile||Sunrise Cash Cow, Better Homes & Gardens, Million Dollar Minute, Dancing with The Stars, My Kitchen Rules Ringtones, Bandit.fm, House Rules, Block of Cash Giveaway||1300 851 419|
|MIA (Digital Turbine)||12Follow - $10, 12Follow - $5, 1000 games, Access to AppTap, Appdump, AppInspector, Appiq, Apply. ApptipsSub, Apptips, AppyClub - 8z, AussieBrainQuiz, Aussie Vids, Bearcave, Camelox, Champion Picks, Country Shots, Cool4Mob, DealShack, Droid6000, Early Specials, Ero247, et1, FantasyCube, Fortumo, Friday Fiver, Funbabez, Gamerr Games, Gee-Max, GlobWaySv1, Hornyhub, HotTube, InstantDeals, Joocey, KKO Store, Lollies, MegaCloudBox, Metro Mails, Mob24-7, Mobidol, Mobi.Games, Mobile Academy, Mobile Magic, MobileXVideos, MOKO 3, MOKO 4, MOKO Sub 6, MP1, MyPengo, Oxygen8 s69, Oxygen8 Vmvid, Oxygen8 x247, Oxygen8 Xpor, ozchat, Playboy, PlayVito, Pornster, Sexxxymob, SmileGames, SmileVideo, Snow Bets, SuperSix, Sv1 Subscription, TapGames, The Sexy Klub, There They Are, Tjoover, Topikoo, Trackwork Tips, TV Pass, VIPGames, Winneroos, Wurup, Xcon, Yass Unlimited, Yeet Unlimited, XZone Bikini||1300 724 406
|Dialogue Communications||To find 19 service on bill go to www.19SMS.com.au||1300 738 639|
|Salmat Digital||To find 19 service on bill go to www.19SMS.com.au||1300 131 276|
|OpenMarket||To find 19 service on bill go to www.19SMS.com.au||1300 760 083|
|Netsize||To find 19 service on bill go to www.19SMS.com.au||1300 785 025|
|Informatel||To find 19 service on bill go to www.19SMS.com.au||1300 659 099|
|SMS Central Australia||To find 19 service on bill go to www.19SMS.com.au||1300 656 274|
|Oxygen8 Communalisations||To find 19 service on bill go to www.19SMS.com.au||1300 366 702|
|M.Net Corporation||To find 19 service on bill go to www.19SMS.com.au||1300 783 035|
|Buongiorno Australia||To find 19 service on bill go to www.19SMS.com.au||1800 767 584|
|iG8 (Inpho Interactive)||To find 19 service on bill go to www.19SMS.com.au||1300 795 070|
|BOKU Services||To find 19 service on bill go to www.19SMS.com.au||1800 880 984|
|Convey Pty Ltd||To find 19 service on bill go to www.19SMS.com.au||1300 556 761|
|1800Reverse||To find 19 service on bill go to www.19SMS.com.au||1300 360 522