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Accounts & Plans

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Community Manager JesseS Community Manager
Community Manager

Follow these steps to insert your SIM and activate your account so you can start using Telstra pre-paid mobile.   Before you begin, make sure you have the following details on hand:   1. Your mobile phone
2. Another device such as PC or Laptop
3. A for ...

Community Manager JesseS Community Manager
Community Manager

Competitors are offering me more data allowance for less money, why should I choose Telstra? Choosing Telstra is not just about the price and data inclusions, we are Australia’s #1 broadband provider – trusted by more Australians You’ll receive be ...

Community Manager DanK Community Manager
Community Manager

The Telstra 24/7 App lets you manage your Telstra account anywhere anytime and this video will show you how to make the most of it, including how to;   - Check your usage (0:24) - Add data (0:42) - View the details of your plan and bills (1:00)  

Community Manager DanK Community Manager
Community Manager

Follow the steps in this video to download (0:24) and log into (0:45) the Telstra 24x7 App from your smartphone or tablet.  

Community Manager DanK Community Manager
Community Manager

To help you save data so you can use it when you need it most, Telstra brings you Data Bank on Telstra Pre-Paid Extra™. A new feature that saves up to 50GB of your unused data for later. This video will show you how to get the most out of it using th ...

Support Team Big_Dan
Support Team

Pro-rata  - I'm sure you have all heard the term thrown around before, "Don't worry, that's just pro-rata charges" but what does it actually mean, and how does it effect a customer's bill?   Explanation:   In a Telstra sense, pro-rata is charging for ...