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Community Manager Emmasis Community Manager
Community Manager

Learn more about your mobile bill to better understand your statement.

Community Manager DanK Community Manager
Community Manager

The Telstra 24/7 App lets you manage your Telstra account anywhere anytime and this video will show you how to make the most of it, including how to;   - Check your usage (0:24) - Add data (0:42) - View the details of your plan and bills (1:00)  

Community Manager DanK Community Manager
Community Manager

Follow the steps in this video to download (0:24) and log into (0:45) the Telstra 24x7 App from your smartphone or tablet.  

Support Team Big_Dan
Support Team

Pro-rata  - I'm sure you have all heard the term thrown around before, "Don't worry, that's just pro-rata charges" but what does it actually mean, and how does it effect a customer's bill?   Explanation:   In a Telstra sense, pro-rata is charging for ...

Community Manager DanK Community Manager
Community Manager

In this video we'll show you how to read your mobile bill. This includes;   - Your bill overview (0:23)
- Your bill summary (0:52)
- Detailed usage if you have a detailed bill (1:30)  

Community Manager DanK Community Manager
Community Manager

In this video we'll show you how to request a payment extension if you need more time to pay your bill. This includes;   - How to open your bills in the 24x7 App (0:21)
- Request an extension (0:56)
- Request a longer extension (1:22)