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Community Manager DanK Community Manager
Community Manager

Premium SMS and Telstra Carrier Billing
We’re making some changes From 12 December 2018, we’ll no longer support payment for some 3rd party PSMS ringtones, games, music videos, PSMS enabled services and some competitions. All Premium SMS subscriptio ...

Telstra (Retired) Ben
Telstra (Retired)

What can I do if I have an unresolved problem with my Telstra account?
We understand that sometimes things can go wrong, and that this can be a frustrating situation. Whether it's a billing or payment issue, service fault, unsatisfactory email reply ...

Telstra (Retired) Yannick
Telstra (Retired)

  Your card verification number is your additional protection – to ensure your credit card information is not being used fraudulently.     If you are using a Visa, MasterCard or Diners Club, please provide the 3-digit CVV (Customer Verification ...

Telstra (Retired) PaulQ
Telstra (Retired)

Using the BigPond Mobile Portal, you can use chat products to share news, stories and advice on their topic of choice. Best of all, the products are linked to the ‘airG’ global network of like-minded users. (Please note not all of these are still ava ...

Community Manager TimBartel Community Manager
Community Manager
Support Team Big_Dan
Support Team

Pro-rata  - I'm sure you have all heard the term thrown around before, "Don't worry, that's just pro-rata charges" but what does it actually mean, and how does it effect a customer's bill?   Explanation:   In a Telstra sense, pro-rata is charging for ...

Find out more about the Telstra 24x7 App and direct debit ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more

Avoid queueing up and never worry about late fees againSet up direct debit

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