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Telstra (Retired) Yannick
Telstra (Retired)

  Your card verification number is your additional protection – to ensure your credit card information is not being used fraudulently.     If you are using a Visa, MasterCard or Diners Club, please provide the 3-digit CVV (Customer Verification ...

Community Manager DanK Community Manager
Community Manager

Premium SMS and Telstra Carrier Billing
We’re making some changes From 12 December 2018, we’ll no longer support payment for some 3rd party PSMS ringtones, games, music videos, PSMS enabled services and some competitions. All Premium SMS subscriptio ...

Telstra (Retired) PaulQ
Telstra (Retired)

Using the BigPond Mobile Portal, you can use chat products to share news, stories and advice on their topic of choice. Best of all, the products are linked to the ‘airG’ global network of like-minded users. (Please note not all of these are still ava ...

Telstra (Retired) Ben
Telstra (Retired)

What can I do if I have an unresolved problem with my Telstra account?
We understand that sometimes things can go wrong, and that this can be a frustrating situation. Whether it's a billing or payment issue, service fault, unsatisfactory email reply ...

Community Alumni (Retired)

Question When I contact Telstra, what information is the best to ask for as confirmation of my discussion?     Answer Telstra Employees may provide their employee number when asked. However, employees are not allowed to provide this information for a ...

Telstra (Retired) PaulQ
Telstra (Retired)

If you have recently received an email, call or letter about a delay with your next bill, the following information may help answer some of your questions.
What the delay means for your account and your various telephone-related charges During the d ...