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Community Manager DanK Community Manager
Community Manager

If the previous resident of your new home hasn’t arranged for the disconnection of the phone service, then Telstra requires a proof of occupancy documentation (POD) to be provided to verify that you now reside at the address. This document will allow ...

Telstra (Retired) Ben
Telstra (Retired)

What can I do if I have an unresolved problem with my Telstra account?
We understand that sometimes things can go wrong, and that this can be a frustrating situation. Whether it's a billing or payment issue, service fault, unsatisfactory email reply ...

Community Manager Gamgees Community Manager
Community Manager

If I’m still under contract, will I be charged a fee for ordering a new phone?
You can place an order online if you’re still under contract. However, please be aware that you’ll incur early termination charges if you terminate your existing contract ...

Community Manager Gamgees Community Manager
Community Manager

What day will my delivery arrive?
Pre-Orders: We expect to start shipping pre-orders from when the device is in market. Please check our website for in market launch timeframes for your new device. Whilst we aim to deliver all pre-orders from 8am on ...

Community Manager Gamgees Community Manager
Community Manager

What does pre-order mean?
A pre-order is a confirmed order for a new device that has not yet been released. It also means your new device will be dispatched from the release date.   How do I pre-order?
You can pre-order online and secure your new phon ...

Community Manager Gamgees Community Manager
Community Manager

What does EOI mean?
An EOI is an Expression of Interest. This means we’ll register your details and keep you updated with all the latest information. You don’t have to be an existing Telstra customer to submit an EOI.   How will I know when to pre-or ...

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