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Community Manager Gamgees Community Manager
Community Manager

If I’m still under contract, will I be charged a fee for ordering a new phone?
You can place an order online if you’re still under contract. However, please be aware that you’ll incur early termination charges if you terminate your existing contract ...

Telstra (Retired) Ben
Telstra (Retired)

What can I do if I have an unresolved problem with my Telstra account?
We understand that sometimes things can go wrong, and that this can be a frustrating situation. Whether it's a billing or payment issue, service fault, unsatisfactory email reply ...

Community Manager Gamgees Community Manager
Community Manager

What does pre-order mean?
A pre-order is a confirmed order for a new device that has not yet been released. It also means your new device will be dispatched from the release date.   How do I pre-order?
You can pre-order online and secure your new phon ...

Community Manager DanK Community Manager
Community Manager

If the previous resident of your new home hasn’t arranged for the disconnection of the phone service, then Telstra requires a proof of occupancy documentation (POD) to be provided to verify that you now reside at the address. This document will allow ...

Telstra (Retired) Jay
Telstra (Retired)

There are currently three different SIM card sizes and the one you need depends on the device it’s going in to.   The latest phones, smartphones, tablets as well as some PCs and netbooks all require a SIM card to connect to The Telstra Network.   We’ ...

Level 24: Supreme Being DrQ
Level 24: Supreme Being

SIM Card Sizes: SIM cards come in three different sizes, the size you require depends on your phone. The three sizes are Standard, Micro, and Nano.   Most current and later generation major smartphones (eg. iPhone 5, Galaxy S6, Xperia Z3, LG G5 and ...

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