CrowdSupport Wiki

Accounts & Plans

cancel
Sort by:
Support Team JesseS
Support Team

Competitors are offering me more data allowance for less money, why should I choose Telstra? Choosing Telstra is not just about the price and data inclusions, we are Australia’s #1 broadband provider – trusted by more Australians You’ll receive be ...

Community Manager DanK Community Manager
Community Manager

The Telstra 24/7 App lets you manage your Telstra account anywhere anytime and this video will show you how to make the most of it, including how to;   - Check your usage (0:24) - Add data (0:42) - View the details of your plan and bills (1:00)  

Support Team Big_Dan
Support Team

Pro-rata  - I'm sure you have all heard the term thrown around before, "Don't worry, that's just pro-rata charges" but what does it actually mean, and how does it effect a customer's bill?   Explanation:   In a Telstra sense, pro-rata is charging for ...

Community Manager Gamgees Community Manager
Community Manager

How does the New Phone & Tablet Feeling work?
New Phone & Tablet Feeling allows you to take up a brand new mobile or tablet after twelve months into your contract. To redeem the offer you need to return your device undamaged and in good working cond ...

Telstra (Retired) PaulQ
Telstra (Retired)

In 2007 the ACT Government imposed a Utilities (Network Facilities) Tax on the infrastructure of utility companies, including Telstra. The tax is applied to water, electricity and telecommunications infrastructure on a per kilometre basis and is ove ...

Telstra (Retired) PaulQ
Telstra (Retired)

*Please Note: Telstra’s National Reverse Charge service is no longer available. If you wish to make a reverse charge call you may consider other reverse charge service providers such as 1800 Reverse on 1800 738 377. Please note that these are third p ...