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Community Manager DanK Community Manager
Community Manager

If the previous resident of your new home hasn’t arranged for the disconnection of the phone service, then Telstra requires a proof of occupancy documentation (POD) to be provided to verify that you now reside at the address. This document will allow ...

Community Manager DanK Community Manager
Community Manager

Premium SMS and Telstra Carrier Billing
We’re making some changes From 12 December 2018, we’ll no longer support payment for some 3rd party PSMS ringtones, games, music videos, PSMS enabled services and some competitions. All Premium SMS subscriptio ...

Telstra (Retired) Ben
Telstra (Retired)

QuestionWhat can I do if I have an unresolved problem with my Telstra account? AnswerWe understand that sometimes things can go wrong, and that this can be a frustrating situation. Whether it's a billing or payment issue, service fault, unsatisfactor ...

Community Manager Gamgees Community Manager
Community Manager

If I’m still under contract, will I be charged a fee for ordering a new phone?
You can place an order online if you’re still under contract. However, please be aware that you’ll incur early termination charges if you terminate your existing contract ...

Telstra (Retired) Yannick
Telstra (Retired)

We have noticed a number of users are concerned about some of the permissions requested by the Telstra 24x7 Android app.    We try to keep these permissions to a minimum and would like to explain how these permissions are used within the application. ...

Telstra (Retired) Yannick
Telstra (Retired)

  Your card verification number is your additional protection – to ensure your credit card information is not being used fraudulently.     If you are using a Visa, MasterCard or Diners Club, please provide the 3-digit CVV (Customer Verification ...

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