CrowdSupport Wiki

Accounts & Plans

Sort by:
Telstra (Retired) Yannick
Telstra (Retired)

  Your card verification number is your additional protection – to ensure your credit card information is not being used fraudulently.     If you are using a Visa, MasterCard or Diners Club, please provide the 3-digit CVV (Customer Verification ...

Community Manager DanK Community Manager
Community Manager

Premium SMS and Telstra Carrier Billing
We’re making some changes From 12 December 2018, we’ll no longer support payment for some 3rd party PSMS ringtones, games, music videos, PSMS enabled services and some competitions. All Premium SMS subscriptio ...

Telstra (Retired) Yannick
Telstra (Retired)

Need to reset your username or password for MyAccount or Bigpond accounts?    MyAccount   The reset functions can be found here: 

If you aren' ...

Telstra (Retired) Ben
Telstra (Retired)

Unlocking your Pre-Paid Mobiles for use on other Networks   Heading overseas for a well earned vacation? Selling your old phone to a mate on another carrier now that you’ve upgraded to the latest Smart Phone? Well you’re probably going to need to hav ...

Telstra (Retired) PaulQ
Telstra (Retired)

Our Credit Me2U™ allows you to transfer credit between two Telstra Pre-Paid services.   We've included these steps for you to follow:   Click on the T Media portal on your compatible mobile phone. You can also enter #100# on your mobile, then press ...

Community Manager Gamgees Community Manager
Community Manager

If I’m still under contract, will I be charged a fee for ordering a new phone?
You can place an order online if you’re still under contract. However, please be aware that you’ll incur early termination charges if you terminate your existing contract ...