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Sidewaykill
Level 3: Gumshoe

Can no longer Bill my Telstra account Google Play?

Answered

I tried to buy an app from Google Play, and the Bill my Telstra account option has suddenly disappeared, and it asks me for my card, and I can't find it in payment options. What is going on?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Sidewaykill
Level 3: Gumshoe
Accepted Solution

Re: Can no longer Bill my Telstra account Google Play?

UPDATE: it has suddenly reappeared, don't worry.
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Can no longer Bill my Telstra account Google Play?

I have had customers have this same problem that disappears after a short time. I am not 100% sure what is going on but I expect that this may be as a result of a connection between our system and the Google payment system being lost.

 

We did have system maintenance over the weekend, which could be the culprit Smiley Happy

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7 REPLIES 7
Sidewaykill
Level 3: Gumshoe
Accepted Solution

Re: Can no longer Bill my Telstra account Google Play?

UPDATE: it has suddenly reappeared, don't worry.
Community Manager Community Manager
Community Manager
Accepted Solution

Re: Can no longer Bill my Telstra account Google Play?

I have had customers have this same problem that disappears after a short time. I am not 100% sure what is going on but I expect that this may be as a result of a connection between our system and the Google payment system being lost.

 

We did have system maintenance over the weekend, which could be the culprit Smiley Happy

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

hayleyc
Level 1: Cadet

Re: Can no longer Bill my Telstra account Google Play?

My telstra account had dropped off google play too... whats going on?

Jakeyghere
Level 1: Cadet

Re: Can no longer Bill my Telstra account Google Play?

Same problems here hasn't resolved itself for me yet
Jakeyghere
Level 1: Cadet

Re: Can no longer Bill my Telstra account Google Play?

Payment unsuccessful

Message from your mobile server provider; ERROR

Google play


Been a few hours now nothing can be purchased from google play
Telstra (Retired)
Telstra (Retired)

Re: Can no longer Bill my Telstra account Google Play?

Hi Jakeyghere

 

Has this situation improved for you at all. We did a Carrier update towards the end of last week, and have been advised by many of those affected, that this situation has now been resolved.

 

Keen to hear if yours is too? 

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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Nevac
Level 1: Cadet

Re: Can no longer Bill my Telstra account Google Play?

Carrier billing for google play is no longer working once again reports the same error as before when I activated Telstra air. Not sure what caused it this time

 

edit : Working again now

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