MalakM
Level 1: Cadet

Glitch message when downloading 200gb OneDrive

Hi
I am still getting this technical glitch message whenever I try to redeem the 200gb storage of OneDrive. I contacted Microsoft support and they said to contact Telstra. Can you please fix this?
Regards

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2 REPLIES
Support Team
Support Team

Re: Glitch message when downloading 200gb OneDrive

Hello,

 

We are aware of an issue currently affecting accessing the redemption page for this offer and are currently working to resolve this as soon as possible. Apologies for any inconvenience caused.

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TelstraUser888
Level 5: Eagle Eye

Re: Glitch message when downloading 200gb OneDrive

I have been following up this issue and I can confirm it is working now.

To avoid mistake in claiming the offer into a wrong OneDrive account, please follow these steps

1. Start a "Private Window" or "Incognito Window".
2. Login to onedrive dot com where you want your OneDrive to have this 200GB
3. Login to Telstra.com.au
4. Click this link https://www.telstra.com.au/latest-offers/onedrive
5. Click the Redeem Offer button
6. If you have never authorise Telstra to add storage to your OneDrive, you will be prompt to allow this, click Yes. If you have previously allowed Telstra to add storage to your OneDrive, the process will just go through.
7. Wait for the successful message.
8. Head back to OneDrive and on the bottom left you will see the extra 200GB storage.
9. Native OneDrive app will take awhile until the real quota shows up.

Enjoy

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