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balaurfriend
Level 1: Cadet

Honor 7x can't make calls or receive calls in Belong network

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Hello,
I got my Honor 7X which was purchased in India. In Sydney, I got associated with Belong network, but the phone doesn't allow making and receiving calls but allows  to mobile data and SMS . My phone supports the following bands:
Belong guys says its all good from their end.
Note the phone works with other network like Amaysim in Sydney.
I would appreciate any help. Thanks.

1 ACCEPTED SOLUTION

Accepted Solutions
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Honor 7x can't make calls or receive calls in Belong network

The Indian version of the Honor 7X (L22) will not work on the Telstra network. It doesn't have the correct bands (require 3G UMTS 850MHz)

 

The L22 has the following bands:

3G bands HSDPA 900 / 2100
4G bands LTE band 1(2100), 3(1800), 5(850), 40(2300), 41(2500)
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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2 REPLIES 2
Level 23: Superhero
Level 23: Superhero

Re: Honor 7x can't make calls or receive calls in Belong network

You can try a network reset on your phone, other than that you're going to have to go back to belong as this is only a community forum.
For Official Support Chat Now, try the Online Troubleshooter, check for Outages or Raise a Complaint.

Full Disclosure as part of Telstras Social Media Code.
  • I work for Telstra as a Complex Customer Support Specialist in the following products.
  • Telstra Platinum, Telstra Business Services, Telstra Smart Home, Velocity, Locator and NBN faults.
  • I'm not here in an official capacity, I just like fixing things and respond in my own time when I can.
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Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Honor 7x can't make calls or receive calls in Belong network

The Indian version of the Honor 7X (L22) will not work on the Telstra network. It doesn't have the correct bands (require 3G UMTS 850MHz)

 

The L22 has the following bands:

3G bands HSDPA 900 / 2100
4G bands LTE band 1(2100), 3(1800), 5(850), 40(2300), 41(2500)
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

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