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Ronb22999
Level 3: Gumshoe

Samsung A50

Answered

 I have problems answering my Samsung A 50    When I have other apps open such as news channels or google . 

  I have done a reset  twice and only fixes it for a few days 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Samsung A50

@Ronb22999 , you could call the Samsung 24/7 Australia Customer Care on 1300 362 603.

 

They might be able to help you with your problem if no-one on Crowdsupport can.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

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4 REPLIES 4
Support Team
Support Team

Re: Samsung A50

Sorry to hear. Strange that you have a workaround, which only works for a few days. What happens when you attempt to answer these calls? Do they drop out? Are you not able to close the app you're in? 

Can people call you without issue when you have no apps open? - Matthew. 

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Ronb22999
Level 3: Gumshoe

Re: Samsung A50

 It just does nothing when I try to answer  and no I have never been able to close work I am doing to close other Apps in time . I can usually call straight back.

 

 When I am not using the phone  there is no problem. I am seriously thinking of selling the phone and getting another model...

Level 22: Superhuman
Level 22: Superhuman
Accepted Solution

Re: Samsung A50

@Ronb22999 , you could call the Samsung 24/7 Australia Customer Care on 1300 362 603.

 

They might be able to help you with your problem if no-one on Crowdsupport can.

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.
Ronb22999
Level 3: Gumshoe

Re: Samsung A50

 Will try that thank you  

 Ron 

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