Level 1: Cadet

Telstra international routing problem

I am currently overseas and trying to access my business emails and websites on my Australian servers and they are completely inaccessible. I tried a traceroute and this gets blocked on one of the Telstra servers ( ( How do I get this problem fixed? I am trying to get 24x7 chat to work but that's another problem (no chat window launches).


I can get around the routing problem by using a VPN but that brings with it she other problems.

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Support Team
Support Team

Re: Telstra international routing problem

Hi Gdw35,


Thanks for getting in touch.


This does sound like an issue that is best discussed with our Technical Support Team.


If you are trying to access the chat service from a mobile device you can try requesting the desktop site from within your browser settings. This may then allow the chat to connect.


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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