CrowdSupport®
Mobiles & Tablets

Android

cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a question
  • All Posts
  • Answered
  • Unanswered
Ontheroad
Level 2: Rookie

Hi we have a Samsung and a HTC. When under wifi neither will send or download MMS.As soon as we switch on mobile data it will both send and receive and download. Is this normal? We can use internet on both using wifi. Thanks

Nare
Level 1: Cadet

I would like to do the screen on my phone at Logan Hyperdome please.

Jess2279
Level 1: Cadet

Hi I have just gotten a new samsung and would like the free ear buds but when i try and clam it tells me i need a redemption login and password what and where do I find this 

Getech
Level 1: Cadet

I would like to know WHY the mobile service in se qld is even worse now. Than before you started and completed your upgrades in the district. I currently have 12 phones both android and apple. All no more than 3 years  old.  And the service signal yo ...

MattyJ-91
Level 1: Cadet

Googledroid should start a new firmware 

hsuser
Level 2: Rookie

After some research, it would seem that Telstra does not have firmware to support RCS on Note 10.  I have approached Telstra tech support who didn't know what RCS is and failed to call back after I asked that my query be escalated and then Samsung wh ...

GymNerd
Level 2: Rookie

I had a software update today N976BXXS1ASJ6/N976BOXM1ASJ2/N976BXXS1ASJ8Security patch level: 1 November 2019. Since this update this morning my phone is switching from H+/3G/4G/5G constantly. Download speeds through a speed test are much lower than u ...

Oneye
Level 1: Cadet
HTC

Just purchased a HTC U12 life through Kogan, everything works great except i am unable to send and receive MMS, have turned on receiving MMs in the phone but still not receiving says network error and stops sending the message.

LeeD1
Level 1: Cadet

I and sick and tired of getting phone calls from rercorded asian language speaking female. How do block have blocked over  dozens bur think phone no.coming up.aint real.  Call tonight at 0016   NOT HAPPY JAN

kezya
Level 1: Cadet

I am trying to move to Telstra and transfer my old number from Amaysim. The trials last 6 days already (first was Boost, and now 3 days trial with Telstra). Every new Telstra chat person promises to do transfer in 24h and then - nothing. No reply and ...

Tech92
Level 1: Cadet

I think someone else is using my Google account and it has been hacked. How can I recover my hacked Gmail account?

ROKC
Level 1: Cadet

need to extend ring time

sweething67
Level 1: Cadet
LG

Hi, i have a LG Q6 mobile phone and would like to know if anyone has experienced removing the back of the phone to get to sim card... mine wont budge, Ive tried everything on u tube and cant find a Manual either?  and how do you transfer numbers to p ...

La4
Level 5: Eagle Eye

I am on a post plan with Telstra and just want to transfer my sim card to a new mobile that I am purchasing.   Have been told its unlocked, its a Samsung Galaxy J3 model.   Do I just put my sim card in and all will stay the same except in a new phone ...

Brandivino
Level 3: Gumshoe

Int-2247294342594Continuation of a chat yesterday with Diana MarieI have since found numbers on sim cards.  One sim i was given when i purchased phone two weeks ago was not told what it was for. Maybe this sim card shuld be n phone as phone comes up ...

khloe2012
Level 4: Private Eye

Hi any recommendations for a mobile phone value for money. Think of your dad or yourself who is happy to just text, a little social media & an alarm lol. The Alcatel One Touch has finally died!! Thanks in advance

Dada_Nate
Level 1: Cadet

I have this wierd situation, my friend always buy his phones from Telstra, this Galaxy S8 he both an a plan with insurance and everything.  What happens is that he broke the screen and when to Telstra to claim the insurance to fix, the guy from Telst ...

Small1
Level 1: Cadet

i just need a plan that dosen't cost so much i am on such a tight budgetso i get these stress messages"We estimate you've used 59% of your monthly call/SMS/MMS allowance, as at 03:00 AEST 29/10, with 18 days to your next bill. Help? telstra.com.au/us ...

BruserSnr
Level 2: Rookie
HTC

Is Norfolk Island considered international for International Roaming / Day Pass purposes?

Chris0503
Level 1: Cadet

Poor and non existent Mobile Reception in and around Port Macquarie partic. in new area, Ascot Park, we have moved into !   HELP !!!

MattyJ-91
Level 1: Cadet

Googledroid should start a new firmware 

Chicken4
Level 2: Rookie

Warning to any customers that have the Swap Assure plans.  Note that you will have to go onto one of the new superUncompetitive plans that Telstra now offer. - Makes the Swap assure a pointless thing to pay for if you are already a long time telstra ...

TusharS
Level 2: Rookie

Hi guys, I feel like sharing my experience so that others do not face the issue. Oppo phones are sold by Optus and though not explicitly declared to the customers, these have a special hardware partnership with Optus such that some frequency bands (m ...

Yang141
Level 4: Private Eye

Am I going to be the last one receiving this “pre” order?

babbando
Level 1: Cadet

 in regards to your platin 15$ a month fee It should be expert help standard not idiot overseas frustrating non help. Ive been paying you for long enough, what a load of poor service rubbishI should cancel right now for offering me a ridicoulos offer ...

babbando
Level 1: Cadet

 in regards to your platin 15$ a month fee It should be expert help standard not idiot overseas frustrating non help. Ive been paying you for long enough, what a load of poor service rubbishI should cancel right now for offering me a ridicoulos offer ...

Coffee_Bean
Level 1: Cadet

Hi, I've been given the run around and so over it. I want the old style messagebank notification instead of media/audio file thing. I would like it when people leave a voice message I receive a notification under the messagebank (sms message) and not ...

Noname666
Level 1: Cadet

Grey s8+ no voice connection on Telstra data+SMS ok. Seems ok on vodaphone. Fixable??

Jaydee_
Level 5: Eagle Eye

I called today to ask when I will receive my phone as I went in to the store on friday to be told "you ordered the wrong color and we dont have any stock". I ordered mine on the 15 of August and they said they still had 350+ phone to allocate. Where ...

Noodlej78
Level 1: Cadet

Operating system update

Telstra 24x7®

Take care of your Telstra services in one place with the Telstra 24x7® App for Android

Find out more
Find out more about the Telstra 24x7 App ×
Manage your services and take advantage of offers while you’re out and about with the Telstra 24x7® App Find out more
Earn points on our new rewards program and enjoy tier benefits like discounted movie tickets and moreFind out more

Need a hand or want to share your expertise?
Register for CrowdSupport and get involved

Register now