Mobiles & Tablets


Ask a question
  • All Posts
  • Answered
  • Unanswered
Level 1: Cadet

Telstra Air not working in Vermont Sth VIC. Can connect but not redirect to login page. Tried many devices. Please fix ASAP

Level 1: Cadet

Hello, I have a Telstra pre paid SIM but was wondering if I could change my number without needing a new SIM?? I need a new number ASAP as my life as well as my daughter's keeps being threatened

Level 1: Cadet

Hi I’m looking to find my Centrepay reference number

Hello I am trying to extend my phone's ring time to 30 seconds using **61*101**30# but it does not work although it says registration successful. Does anyone know what may be an issue?

Level 1: Cadet

My husband's SIM stopped working this morning on his old phone. They said yesterday as soon as your old phone stops working your new phone and SIM should be ready... well it's not.. have restarted it several times.. any one got any tips?

Level 2: Rookie

  I do not have VolTe option in "mobile networks" in my connection settings on my S8 on Telstra Post Paid plan. I remember when I purchased phone the first week I was seeing Volte symbol on the status bar which has now disappeared and now just displa ...

Level 1: Cadet

I am trying to enter the competition thru SMS to numbers starting with 19 and the message fails.  I have been advised by in store telstra worker that you cant SMS anymore but have to ring the number instead and pay for the cost via credit card.  The ...

Level 1: Cadet

Hi Telstra, When my phone rings I can hear that but I can't talk or hear anything unless I put my phone on loudspeaker, and When I ring up anyone, I have to put it on loudspeaker too. I have tried to fix this problem myself but with no solution. I've ...

Level 1: Cadet

Why cant i open Part 1 downloads in my email attachments

Level 1: Cadet

I have put my sim into a new phone it says Telstra in top left corner but I can’t send messages 

Level 2: Rookie

I have just activated a prepaid sim in an Android which I want to use as a hotspot. When I try to connect my iPad to the hotspot it asks for a Password. How do I get one? Thanks. Gareth6

Level 1: Cadet

Dear Telstra Team

I would love to comment on a great consultant officer by the name of Arrian. My name is [Removed Personal Information] and I am a Alumni of University of Auckland. I am also a researcher of Pacific History and I currently live in C ...

Level 2: Rookie

My husbands name and address has been used to set up a fake account. How is it possible for someone to set up an account without having their ID checked? We have spoken to Telstra consultants and they have sent a ridculous list of things we need to p ...

Level 2: Rookie


I have contacted Telstra technical services regarding this issue. The resolution was to return the phone for a new one. However I am not entirely sure if this will fix the issue.

The issue I am experiencing is, while I am connected to WiFi, my phon ...

Level 1: Cadet

I'm in Mount Pleasant, Mackay. This afternoon both my wife's phone and mine have lost voice communication. We can't make or receive calls. Text and data works fine. Is there an outage or has something changed? 

Level 1: Cadet

I have a Telstra bought unlocked Samsung Galaxy 8 which was repaired at Samsung Melbourne Central recently. The LCD and both back and front screens were replaced. The phone was reset and now it is network locked and won't accept any sim card, includi ...

Level 2: Rookie

I have a ZTE Tempo. A little while ago my keyboard changed and now my emojis have vanished. How can I return to the way it was?

Level 1: Cadet

Hi Guys About two weeks ago Telstra pushed an Android update to my wifes s7. Ever since then, every single time she messages me and I message her it defaults to goddam chat instead of mms. We both hate it. Any idea how to fix it permanently? Thanks i ...

Level 1: Cadet

I understand that the latest patch is:Software Version: NRD90M.G935FXXU1DQJ8Update Type: Bugfix onlyUpdate Testing Status: Now deployingEstimated Available Date: 24/11/2017So, why does my phone say ANDROID SECURITY PATCH LEVEL - 1 October 2017? How d ...

Level 1: Cadet

Hi all,I've been having issues with Wifi calls on my Galaxy S7 for the last few months. Outbound calls work fine, but incoming calls will only answer, but with no voice in either direction. Occasionally, an inbound call will work, but only if it is i ...

Level 1: Cadet
Level 1: Cadet

After a fair bit of mucking about I managed to get Android Auto to work with my 2017 Kia Sportage. A couple of tips set the USB settings to connect to media device. Second not all cables are created equal, use the best quality you can find eg. Origin ...

Level 1: Cadet

My stock HTC M9 is stuck in a boot loop.
OS 4.30.841.1
I can access the stock recovery mode by 'Reboot to Recovery Mode' then pressing power + volume up when the red triangle appears. 
In recovery mode I can Apply update from ADB and Apply up ...

Level 1: Cadet

telstra flip phone has white screen

Level 3: Gumshoe

About once per day, this phone restarts.  While I was travelling (using roaming) it was restarting  3 or 4 times every day.  I suspect the internal storage is not sufficient.I have reset the phone but that did not help. I purchased an SD but it seems ...

Level 1: Cadet

I have yet to receive the 8.1 update for my Pixel 2 XL however my girlfriend received it early December. Google haven't been getting back to me so I went to the Telstra shop on George street Sydney I was advised they cant help unless its been 2 month ...

Level 1: Cadet


Can you advise when the Gear S3 with LTE is going to be supported on the Telstra network?

Level 1: Cadet
Level 20: Director

I have just downloaded the latest update for the S7. It seems to be stable