Foxtel from Telstra customers who have a stand-alone service (which means that your Foxtel subscription is not linked to a Telstra Bundle) now have the ability to manage many aspects of the service online via Telstra My Account. This includes;
Many of these functions will also be available from the Telstra 24x7 app.
For more information see the Frequently Asked Questions below.
Check out our current Foxtel from Telstra offer.
Frequently asked questions
Can I upgrade my package or add channel packs online?
If you’re a Foxtel from Telstra standalone customer subscribed to an Essential or Entertainment package, you can manage your channel packs online. If your Foxtel from Telstra subscription is tied to a Telstra Bundle, you cannot use this feature at the moment.
In some cases you won’t be able to upgrade your package or add channel packs online if you have:
How do I manage my channel packs and speciality channels online?
For eligible Telstra customers, you can manage your Foxtel from Telstra Channel packs using Telstra MyAccount. The change to your package should be effective immediately however changes may take up to 10-15 minutes. Once activated, all charges are prorated accordingly into your monthly charge.
Can I add a channel package at any time online?
Yes, assuming you’re eligible to make changes online, you can add a package to your Foxtel from Telstra subscription at any time.
How will a package change appear on my bill?
If you change your package in the middle of your billing cycle, your account will be adjusted and you’ll be charged the new rate from this date.
Can I remove or downgrade my package online?
No, if you’d like to downgrade or remove a package from your Foxtel from Telstra subscription, please call us on 131 999
Where can I check the channel packages included in my Foxtel from Telstra subscription?
As an existing Foxtel from Telstra subscriber with a standalone product, you can check your channel package information using Telstra MyAccount on Telstra.com or the Telstra 24x7 app.
If your Foxtel from Telstra subscription is tied to a Telstra Bundle you cannot use this feature at the moment.
Can I see what discounts are on my Foxtel from Telstra subscription online?
No, discount information is not included in any new monthly calculations online, refer to your Telstra bill to check what discounts are applicable to your Foxtel from Telstra subscription.
How do I upgrade my Foxtel from Telstra set top box?
For eligible Telstra customers, depending on where you live and the type of equipment involved, you may be able to install your set-top box yourself. We’ll send you a Self-Install Kit that should arrive within three to five business days. You’ll also receive a pre-paid package so you can return your old Foxtel equipment. Simply take the package to Australia Post and they’ll do the rest.
To upgrade your set top box
How long will it take to receive my new set top box Self-Install Kit?
A Self-Install Kit will be sent to you and will arrive within three to five business days.
Can I request a technician install my set top box when I upgrade online?
No, if you require a professional installation with a certified Foxtel technician, you’ll need to call us on 131 999.
How can I check my set top box smart card number online?
Assuming you're eligible to manage your package online, you can check your smart card number in one of two ways.
Using Telstra My Account
Using Telstra 24x7 mobile app
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