How To Access Free Data on World Wi-Fi Day

Telstra (Retired)
Telstra (Retired)

World Wi-Fi Day FAQs

What’s World Wi-Fi Day?

World Wi-Fi Day is an international event championed by the Wireless Broadband Alliance. The purpose is to recognise and celebrate the significant role Wi-Fi plays in connecting cities and communities around the world.  The event takes place internationally on 20 June each year.


What’s the offer?

To celebrate World Wi-Fi Day, Telstra will be offering free Wi-Fi at over 4,000 hotspots across Australia from midnight to midnight (AEST) on Tuesday 20 June 2017.


Who can participate?

Anyone can participate! All you need is a Wi-Fi enabled device and to follow the steps below.


If you are a Telstra mobile or eligible fixed broadband customer you don’t need to follow these steps as you can already access free Wi-Fi data at Telstra Air hotspots.  Find out more at


What does the World Wi-Fi Day Offer cost?

Access to Wi-Fi is free during the offer period.


Where can I find a hotspot?

You can find your closest hotspot using our map at Please note, Telstra Free Wi-Fi may not be available at all hotspots.


Accessing Telstra Free Wi-Fi

Step 1:  When you’re in range of a participating Telstra public hotspot, in the list of available networks on your mobile device, search and connect to: Telstra Free Wi-Fi


Step 2:  A pop-up browser should automatically open; if it doesn’t:

  • Open an internet browser on your device (Safari, Google Chrome, Internet Explorer etc)
  • Try to access any website (Facebook, YouTube)
  • This will trigger the portal to open


Step 3: Click Connect to accept the offer terms and conditions to access free Wi-Fi.


Step 4:  You will see a success screen and can now access free Wi-Fi at your current hotspot       


Note: If you want to use Wi-Fi at another Telstra Free Wi-Fi hotspot, you will need to complete this process again


Can I reconnect at another hotspot for more free Wi-Fi on World Wi-Fi Day?

Yes. You can reconnect at any eligible hotspot by following the steps above in “Accessing Telstra Free Wi-Fi”.


What if the hotspot is full?

To provide the best speed and experience, the number of users on all hotspots will be limited.


If you’re trying to connect to a hotspot that’s full, you’ll see an on-screen notification to move to the next available hotspot on the Telstra Air Map.


What if I’m already a Telstra Air customer?

If you’re already a Telstra Air customer you can continue using Telstra Air as you do today. If you’re an eligible Telstra Air mobile or broadband customer you already have access to free Wi-Fi data at Telstra Air hotspots across Australia.


The Telstra Air app, which is for the exclusive use of Telstra Air customers, is the easiest way to connect your Apple or Android device to a Telstra Air hotspot.


Can I still sign up for Telstra Air during this period?

Yes, Telstra mobile and eligible home and mobile broadband customers can sign up to receive free Wi-Fi at any time. Find out more at


Is it secure?

Telstra’s free Wi-Fi service is open and public. We recommend that you don’t use it to send or receive sensitive personal information or carry out activities like internet banking.

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