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Parklea Exchange Fire - Service Update

by Community Manager on ‎18-05-2017 09:40 AM - last edited on ‎19-05-2017 04:58 PM by Community Manager
Parklea Exchange Fire - Service Update

A fire at the Parklea Exchange in Sydney on 9 May caused extensive damage which continues to impact broadband and home phone services in Parklea and Kellyville. Due to the extent of the damage permanent restoration is expected to take some time. In the interim we have deployed a number of portable exchanges to the site to restore services using a temporary solution.

 

Our techs are working 24/7 to restore services. A large number of services have been progressively restored, however due to the significant damage and extensive work required, it is expected that some services will not be restored for a number of weeks. This is due to the manual intensity of the work, with our technicians working around the clock to intricately reconnect thousands of fibres and home phone cables, and replace damaged network equipment which was completely destroyed by fire.

 

We are also supporting customers with interim solutions or devices in line with their needs while services are being restored. Local businesses can call our business support number 132999, and residential customers can speak to our support team on 132203. They can also visit their local Telstra store or Telstra Business Centre to access these devices and for further support.

 

We also have a marquee at the front of Suite C 56- 57, Lexington Corporate, 24 Lexington Drive, Bella Vista, where technical specialists will be available during business hours and Saturday morning, to help business customers with information and interim services where we can.  

Comments
by Technical Support
on ‎04-07-2017 03:36 PM

Jules_2017, this is going to be an issue with the username and password. You may be able to receive an SMS with the current password (to confirm) via: https://myacct.telstra.com/forgottenPassword. Alternatively, you should call us on 133 933 so that one of our consultants can help you with the login information.

 

Once you have updated your password in the modem, please wait at least 5 minutes to confirm if the login has been successful.

 

- Shelly

by Glenwood1
on ‎25-07-2017 04:39 PM

Hi, is there an update on the progress of work at Parklea. Is the temporary excahnge still in use and when will the rebuilt exchange start being operational.

 

Whilst we have had intermitant internet use since the fire and no use of any voice calls, we are now experieinceing no internet and extremly static voice calls and on top of this are receiveing telephone calls to our number, but the calls to our number are not dialling our number but other telephone numbers.

 

 

 

 

by Technical Support
on ‎26-07-2017 10:03 AM

Hi Glenwood1

 

Unfortunately the rebuild completion timeframe estimate has been delayed but services working on the MEOWs (Mobile Exchange On Wheels) should be working as normal. 

 

With your current call issues, the line team can have this investigated on 132200.

 

- AlistairQWA

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