Update: Our planned upgrades have now been successfully completed and all services have been fully restored. Thanks for your patience and enjoy the rest of your weekend
This weekend from 6pm (AEST) Saturday we’re upgrading some of our systems so we can deliver a better, faster service for our customers. Customer Service remains our main priority however, and you can access many online services via Telstra.com/upgrade or our Telstra 24x7 App. You can use the App to check your mobile data usage, view your bill summary and recharge your Pre-Paid account.
We will also be able to assist you during this period through our stores, live chat and contact centres as well.
Services unavailable during this time
Services that will be available
We have extra staff working to assist with the system upgrade to ensure that we process orders and customer service requests as quickly as possible. This will allow us to get services up and running again as soon as we can.
Thanks for your patience and understanding.
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