Planned Telstra Upgrades

Telstra (Retired)
Telstra (Retired)

Update: Our planned upgrades have now been successfully completed and all services have been fully restored. Thanks for your patience and enjoy the rest of your weekend


This weekend from 6pm (AEST) Saturday we’re upgrading some of our systems so we can deliver a better, faster service for our customers. Customer Service remains our main priority however, and you can access many online services via or our Telstra 24x7 App. You can use the App to check your mobile data usage, view your bill summary and recharge your Pre-Paid account. 


We will also be able to assist you during this period through our stores, live chat and contact centres as well. 


Services unavailable during this time

  • Pre-Paid Activations (Telstra & Boost) will be unavailable
  • Updating Billing Account Details and Bill Delivery Method will be unavailable via
  • Purchasing Data Packs via My Account & the Telstra 24x7 App will be unavailable
  • BigPond Signup and BigPond SelfCare will be unavailable
  • Fixed & Mobile call usage & Internet Data usage will be unavailable via MyAccount and 24x7 Apps for Consumer customers

Services that will be available

  • Telstra Enterprise and Government customers will be able to use Your Telstra Tools as normal. Telstra Business customers with 10 digit account numbers should continue to use My Account
  • Online ordering will be available
  • Live Chat, Your Telstra Tools (YTT),  Telstra Business Portal will be available
  • Payments will be available via My Account and the Telstra 24x7 App
  • You’ll be able to recharge your pre-paid account online and via the Telstra 24x7 App
  • You’ll be able to retrieve your PIN and PUK online and in the store


We have extra staff working to assist with the system upgrade to ensure that we process orders and customer service requests as quickly as possible. This will allow us to get services up and running again as soon as we can.


Thanks for your patience and understanding.




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