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Store And Share Your Files At Home Or On The Go

by Community Manager on ‎01-03-2016 12:01 AM

As mobile phones continue to get ever more impressive camera’s, requiring ever larger storage capacities, and content creation increasingly moves towards video you may find that there just isn’t enough storage space available while you are on the go. This is where the mysterious ‘cloud’ comes into play.


Store, access and share your precious and important files, thanks to our free 200 GB cloud storage subscription offer with Microsoft OneDrive. Moving digital files, photos and videos to the cloud from your compatible phone, tablet allows you to keep all your files in one place where you can easily access and share them. Data charges apply to upload and download.


OneDrive also works with Microsoft Office, which means that you can work on documents directly from a web browser with Office Online. You can also get Word, Excel or Powerpoint mobile apps on your compatible phone or tablet to stay productive while on the go.


Click here for more information or to take up this offer.


Am I eligible?
New and existing Telstra personal customers with a mobile broadband or home broadband account, Pre-Paid service or mobile on a plan are able to take up this offer.


How long will it be free for?
Currently, you can enjoy this offer for free for 2 years. After 2 years, you will have the option to purchase the subscription on a monthly basis.


What happens when the promotion finishes?
You will have the option to purchase the subscription on a monthly basis, directly through Microsoft OneDrive. Please see the Plans page for current pricing.


What happens with my files if I leave Telstra?
We hope you won’t be leaving us as Telstra provides exclusive value-adds like 200GB of bonus Microsoft OneDrive cloud storage, however if you do leave Telstra, you’ll no longer be able to upload new content to your Microsoft OneDrive account. Your files will remain in Microsoft OneDrive and you can access them any time.


There’s a screen that asks for my permission to add/remove storage? What do I do here?
This is asking to add the 200GB to your Microsoft Account. Select “yes” when you see “Telstra needs your permission to add the 200GB bonus storage to your Microsoft account”. If you do leave Telstra, you will still be able to access the documents/photos/videos but will not be able to upload new ones.

by joticanda
on ‎13-04-2016 10:11 PM

It seemed I redeemed the offer but the One Drive account remains the same storage volume.

by Support Team
on ‎15-04-2016 10:54 AM

Hi joticanda, just checking in, have you been able to redeem the offer and the 200GB OneDrive allowance reflects correctly?


- Adam

on ‎24-04-2016 03:35 PM
I just keep getting Microsoft was unable to set up your OneDrive bonus storage at this time. This may be due to a technical glitch so please try again  whenever I try to redeem the offer.
by Support Team
on ‎25-04-2016 12:46 AM



That's no good. As per https://www.telstra.com.au/support/category/broadband/manage/storage-and-using-onedrive-cloud you can receive sign-up support via Microsoft OneDrive Support directly


Kind Regards

by JB51
on ‎28-04-2016 03:09 PM

I have tried to redeem the offer for the past 2 days but just get the message that Telstra is having difficulties redeeming the offer and to try again later. How Long?

by csaborio
on ‎29-04-2016 07:38 AM

I'm with JB51, how long does it take you to fix this? Mind you, if you send offers like these one would think that the procedure has been thoroughly tested before going live. Fire your QA department.

by KnKB
‎29-04-2016 10:51 AM - edited ‎29-04-2016 10:52 AM

I checked today and the message about technical difficulties has gone. I've been through the registration process but when I finally login to OneDrive it is saying I only have 5Gb of storage not 200Gb. Did I miss something?

by Support Team
on ‎01-05-2016 02:43 AM

Hi KnKB, 

Once you were directed to Microsoft and logged in, did it then advise that it needed to allow the application to add or remove storage? 

by KnKB
on ‎02-05-2016 03:28 PM

Hi IvanS. In response to your question regarding being prompted when I logged into OneDrive. No, I wasn't asked anything sorry.

I've just checked again and I still only have a 5Gb quota. Are you able to fix this for me?

by Telstra (Retired)
on ‎03-05-2016 02:37 AM


We're currently investigating an issue with OneDrive that's likely causing you to experience issues sorry. 

At this stage we're working with Microsoft to resolve the issue - and once it's resolved you should be able to register. We don't have a timeframe for the resolution at this point in time sorry.