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T-Box Exit

Community Manager Community Manager
Community Manager

On March 31 we are exiting the T-Box. This means apps like Foxtel on T-Box, BigPond Movies on T-Box, SBS On Demand, Plus 7, YouTube, AFL and NRL, and Tune-In will be removed. We will be changing the electronic program guide imagery to a more basic view provided by the free-to-air channels. We will also be removing the T-Box Remote Application from Google Play and Apple App Stores.

 

We know our customers have loved the T-Box, but since the launch of the device over 7 years ago technology has changed significantly! More and more the way our customer’s access and consume their favourite content has changed, and newer technology has made this viewing experience much simpler. The T-Box, although a great product, is running on outdated technology, and to ensure we can continue to provide the latest entertainment options to our customers, we have decided to decommission it.

 

We will be cancelling any remaining Foxtel on T-Box subscriptions after March 31. This may mean that you see some pro-rata charges on your Telstra bill, if this cancellation occurs part way through your billing cycle.

 

Frequently Asked Questions

 

Is my T-Box useless now?

No. After March 31 2018 your T-Box will still let you watch free-to-air TV, access your recorded content, record free-to-air TV, and see what’s on live-TV on the electronic program guide. You can continue to use your T-Box should you wish to do so, however we will no longer be providing updates or support.

 

What do I do with my old T-Box and remote?

Electronic waste is growing three times faster than any other type of waste in Australia. If you move on from your old T-Box, visit ewaste recycling near you to find your closest drop-off point and ensure it is responsibly recycled.

 

What does discontinued support mean?

This means that we will no longer be providing firmware or software upgrades, or providing technical assistance. As we stopped selling T-Box over 2 years ago, T-Boxes have now reached end of life. We will not be able to assess any warranty claims for the T-Box, or replacing remotes etc.

 

What entertainment alternatives do you recommend to replace my T-Box?

You can take up a Foxtel from Telstra service, the iQ3 that comes with your service has the ability to pause, record, and rewind live TV.

 

Otherwise, the Telstra TV has catch-up TV apps (iView , SBS on Demand, 7Plus, 9Now, TenPlay) and video on demand services such as Foxtel Now, Netflix and Stan. You can now watch popular TV shows as they become available- without the need to remember to record! The majority of content from live TV is available on-demand, which means it’s ready for you to watch when you’re ready! 

 

Also, with the Telstra TV app you can set reminders on when your program is about to start, or add it to your My List so you can watch it later on the catch up apps.

 

See comparison table for key differences between each possible alternative to T-Box:

 

T-Box (now)

T-Box (after 31 March)

Foxtel From Telstra with IQ3

Telstra TV + 3m Foxtel Now

Live TV

Yes

Yes

Yes

Yes

PVR

Yes

Yes

Yes

No

EPG

Yes- 7 days

Yes- 7 days without imagery

Yes

Yes

Catch Up TV Apps

2 Apps

No

No but can record FTA

All 5 FTA Catch Up Apps

Movie Store

Yes- BigPond Movies

No

Yes- Foxtel Store

Yes- BigPond Movies

Foxtel?

Yes- Foxtel On T-Box

No

Yes

Yes- Foxtel Now

Mobile App/ Remote

Yes

Yes- unsupported so may not work with all devices

Yes

Yes

SVOD (Netflix, Stan etc)

No

No

No

Yes

AFL/ NRL

Yes

No

Yes- if Sports Subscription

Yes- Foxtel Now if Sports Subscription added or Highlights on AFL/ NRL apps

Music

Yes- Tune In

No

Yes- MTV Music, Channel V and Max

Yes - Live on FTA with Telstra TV 2 or on Foxtel Now if Sports Subscription added, or match replays on AFL/ NRL Apps

 

Example of T-Box EPG and Menu views

current-epg.pngCurrent EPG

epg-mockup.pngPost T-Box Exit EPG

menu-1-mockup.pngPost T-Box Exit Menu

To ensure you continue to have access to your favourite TV, movies and sport, you can call us on 1800 290 933 to discuss your options.   

 

How can I keep watching free-to-air TV?

Your T-Box will still provide FTA access after 31 March.

Otherwise both the  iQ3 box from Foxtel and the Telstra TV will provide FTA access, as long as you have your antenna plugged in.

 

I only watch live TV on my T-Box. Why would I want a Telstra TV?

You can continue to watch your Live TV, but will get the added benefit of a great looking electronic program guide, and will be able to present you with similar shows or movies that you may like across other platforms like Catch-up TV apps (iView, SBS on Demand, 7Plus, 9Now, TenPlay) or video on demand services like Foxtel Now, Netflix and Stan.

 

Can I fast forward on catch up apps on Telstra TV?

Yes, you can fast forward in the catch up TV apps on Telstra TV.

 

Can I fast forward ads on catch up apps on Telstra TV?

There is no ability to fast forward through commercials on the catch up apps.

 

Can I install other software on the T-Box?

No, the software will no longer be supported therefore no changes can be made.

 

How do I keep recording series that I like on these new devices?

Taking up a Foxtel from Telstra service provides you with an iQ3 device which means you will be able to series link your favourite TV shows. The Telstra TV does not have a series link option however you can set yourself reminders prior to your favourite shows starting, or catch up on missed episodes of Live TV on the FTA catch up apps.

 

Will the T-Box exit remove my pre-recorded content?

No. The recording function of your T-Box will continue to work after 31 March, and your pre-recorded content will still be available after the exit.

 

I have a BigPond Movies account that I watch on my T-Box. What will happen to my BigPond movies?

You will still have access to your BigPond Movies Account and will be able to view your titles on a number of other eligible devices. If you decide to purchase a new Telstra TV or already have a smart TV then you will be able to continue viewing them, otherwise you can view them on your computer, phone or tablet.

 

Are you going to give me a refund? I paid for the T-Box.

Refunds will not be issued for existing T-Box customers as all devices are now outside the 2 year contract period.

 

How do I keep recording programs that I like on my T-Box?

You will continue to be able to use your Personal Video Recorder, however you will not be able to “series link” recordings from the EPG. You will be able to set recording for a specific day/time (linked to time, not content)

How do I set up Repeat Record on T-Box?

You are able to continue to record on T-Box using your Personal Video Recorder after the T-Box exit on 31 March 2018. The “series link” functionality has been replaced by a repeat record function- which allows recordings to be scheduled for a specific day and time.

 

To use this repeat record function:

  • Go to the TV show overview, or the TV guide for the show you want to record
  • Press the green button labelled “Repeat Record” (formerly the series record button)
  • The REC button will continue to record the episode/show selected
  • Select either Daily (to record the same time every day), Weekly (same time every week day), Weekly (same time once a week), or Weekend (same time on Saturday and Sunday)
  • Press OK to confirm

To change or alter a repeat recording:

  • Go to My Recordings, then Scheduled Recordings
  • Click on the REC button to modify 


Can I view AFL/NRL match replays on the Telstra TV or Foxtel from Telstra?

As of the start of the 2018 AFL and NRL seasons, you will be able to watch full match replays using the AFL and NRL apps on the Telstra TV. For live match broadcasts, you can view these using FTA (if showing in your region) or by subscribing to the Sports Package with Foxtel from Telstra, or Foxtel Now on Telstra TV – service not available in all areas or homes.

In addition to AFL and NRL matches, all AFLW and some Super Netball matches along with all match replays are available live on Telstra TV through the AFL and Netball Live apps.

 

Why is My Media impacted by the T-Box exit?

The My Media application is not a part of the T-Box device permanent software (firmware), and was supported by Telstra backend systems in a similar way as the other applications impacted by the exit (BigPond Movies, Foxtel on T-Box, AFL & NRL apps, etc). When withdrawing support for the platform on 31 March 2018, the My Media functionality was unable to remain on T-Box unsupported.

611 Comments
heywheelie
Level 3: Gumshoe

@viewer

The google play store only displays apps that are compatible with the Sony.  Try doing a search for the Chrome browser.  It won't find it.

Slainte
Level 1: Cadet

Goodbye Telstra, after 48years as a customer of Telecom/Telstra. The T-box wrecking (exit) was the final straw.

Now have a new internet service  provider with faster, cheaper data, a new router and Fetchtv. What sort of business plan can have this sort of "solution" ??

mattkir72
Level 1: Cadet

Im with you Slainte once my Telstra contracts finish, mobile, NBN I'll be ditching Telstra. To cripple a device to make people spend money to upgrade is not on. I'm fine with Telstra not supporting the device, however crippling it is going to cost me money. I will have 3 useless TBoxes. I thought Telstra had improved its customer experience over the past 2 years.

heywheelie
Level 3: Gumshoe

I don't understand how anyone can think that going from a fully functioning T-Box to a Telstra TV2 is an upgrade.  It's a terrible downgrade.  Doesn't have the ability to connect to the local network (yes I know there's a hacked version of Plex but it doesn't work very well at all). The TV2 has only one tuner to WATCH live TV but you can't record and you can't pause live TV.;  It's a streaming media box whereas the T-Box could do everything.  The only thing I have found so far to come close to it is the Fetch TV Mighty.

Why can't telstra just stop support and leave the T-Box as it is?

jno
Observer

Not happy Jan

I pay a premium to be with Telstra, land lines, Internet and Mob, I have been continually screwed around by your company.

You are going to loose all my accounts this is the straw that broke the camels back.

BradSP65
Level 4: Private Eye

Its been a week and although I have not had a chance to use the Fetch Mighty myself my Wife and kids are very happy with it as a replacement for the TBOX. So much so that last night I unplugged the Tbox and disconnected it completely and filed it in an appropriate place. No use it consuming power when its not going to be used. I have to thank Telstra for driving me away from a Telstra product and onto some thing else which is different and has some other feature. Its given me the incentive to change. When NBN gets to my area I'll be changing my provider as well so I can see whats out there. Like some one else said you pay a premium for Telstra but looking at the tables of NBN CVC rates at peek hours seems their is better alternatives out there that are cheaper and have better support.

BradSP65
Level 4: Private Eye

Even though I have 2 Tboxes linked to my account, and as stated previously in this thread I've never received an email from Telstra, I see over on whirlpool that the contents of the email are that you can get foxtel as a special for just an extra $20/mth as a result of being a person who purchased a Telstra Tbox. The Tbox is crippled in March and the answer is to spend an additional $20/mth because of Telstra's actions on how they plan to stop supporting it. Why does this not sound like a special to myself? 

Level 24: Supreme Being
Level 24: Supreme Being

The Foxtel offer from my understanding is mostly aimed at people currently with Foxtel on TBox as it is essentially giving them full service Foxtel from Telstra at the price they are paying currently with the TBox and the iQ3 device which since its updates is actually a really solid device. 

 

As previously mentioned there is also the much disliked alternative of the Telstra TV 2, which depending on your usage may or may not be suitable. (Can watch live and has catchup via streaming) although it would be much better if Telstra would add a full version of Plex... 

 

i had also heard there was another alternative or two that they did have to discuss on the number listed on the first page if neither of the standard offers met expectations. But not sure what they were specifically. 

joyek2212
Level 2: Rookie

We have had 2 Telstra T Boxes over the last 7 years & love them, (apart from the odd freezing etc) We also now have a Telstra TV so most of the things disappearing from the Tbox will not affect us.  The main thing we use it for is recording & storing shows until we have the time to watch them, particularly Series.  We have tried other PVR but can't find one that does Series recording as well as the Tbox does.  When we first got the information about the Tbox the only thing that concerned us was that initially it said that the EPG was only going to be available for 3 days ahead.  I see reading all the feedback that it is still going to be a 7 day EPG, as it should be of course, could not understand why they would reduce it to 3 days, no reason for it.  HOWEVER - today is 10th February & although according to Telstra the change is not supposed to come into effect until 31st March, OUR EPG HAS GONE BACK TO 3 DAYS!!!!!!!  NOT HAPPY JAN IF THIS IS NOW PERMANENT!! 

KlownTown14
Observer

Hi. with the tbox issue..... will there be any charges to keep the tbox just for the free to air channels.

at the moment im paying $34.50

FOXTEL on T-Box Get Started $19.50
FOXTEL on T-Box Entertainment $15.00

i understand foxtel will not be available at all from the 31st march.