T-Box Exit

Community Manager Community Manager
Community Manager

On March 31 we are exiting the T-Box. This means apps like Foxtel on T-Box, BigPond Movies on T-Box, SBS On Demand, Plus 7, YouTube, AFL and NRL, and Tune-In will be removed. We will be changing the electronic program guide imagery to a more basic view provided by the free-to-air channels. We will also be removing the T-Box Remote Application from Google Play and Apple App Stores.


We know our customers have loved the T-Box, but since the launch of the device over 7 years ago technology has changed significantly! More and more the way our customer’s access and consume their favourite content has changed, and newer technology has made this viewing experience much simpler. The T-Box, although a great product, is running on outdated technology, and to ensure we can continue to provide the latest entertainment options to our customers, we have decided to decommission it.


We will be cancelling any remaining Foxtel on T-Box subscriptions after March 31. This may mean that you see some pro-rata charges on your Telstra bill, if this cancellation occurs part way through your billing cycle.


Frequently Asked Questions


Is my T-Box useless now?

No. After March 31 2018 your T-Box will still let you watch free-to-air TV, access your recorded content, record free-to-air TV, and see what’s on live-TV on the electronic program guide. You can continue to use your T-Box should you wish to do so, however we will no longer be providing updates or support.


What do I do with my old T-Box and remote?

Electronic waste is growing three times faster than any other type of waste in Australia. If you move on from your old T-Box, visit ewaste recycling near you to find your closest drop-off point and ensure it is responsibly recycled.


What does discontinued support mean?

This means that we will no longer be providing firmware or software upgrades, or providing technical assistance. As we stopped selling T-Box over 2 years ago, T-Boxes have no reached end of life. We will not be able to assess any warranty claims for the T-Box, or replacing remotes etc.


What entertainment alternatives do you recommend to replace my T-Box?

You can take up a Foxtel from Telstra service, the iQ3 that comes with your service has the ability to pause, record, and rewind live TV.


Otherwise, the Telstra TV has catch-up TV apps (iView , SBS on Demand, 7Plus, 9Now, TenPlay) and video on demand services such as Foxtel Now, Netflix and Stan. You can now watch popular TV shows as they become available- without the need to remember to record! The majority of content from live TV is available on-demand, which means it’s ready for you to watch when you’re ready! 


Also, with the Telstra TV app you can set reminders on when your program is about to start, or add it to your My List so you can watch it later on the catch up apps.


See comparison table for key differences between each possible alternative to T-Box:


T-Box (now)

T-Box (after 31 March)

Foxtel From Telstra with IQ3

Telstra TV + 3m Foxtel Now

Live TV











Yes- 7 days

Yes- 7 days without imagery



Catch Up TV Apps

2 Apps


No but can record FTA

All 5 FTA Catch Up Apps

Movie Store

Yes- BigPond Movies


Yes- Foxtel Store

Yes- BigPond Movies


Yes- Foxtel On T-Box



Yes- Foxtel Now

Mobile App/ Remote


Yes- unsupported so may not work with all devices



SVOD (Netflix, Stan etc)








Yes- if Sports Subscription

Yes- Foxtel Now if Sports Subscription added or Highlights on AFL/ NRL apps


Yes- Tune In


Yes- MTV Music, Channel V and Max

Yes - Live on FTA with Telstra TV 2 or on Foxtel Now if Sports Subscription added, or match replays on AFL/ NRL Apps


Example of T-Box EPG and Menu views

current-epg.pngCurrent EPG

epg-mockup.pngPost T-Box Exit EPG

menu-1-mockup.pngPost T-Box Exit Menu

To ensure you continue to have access to your favourite TV, movies and sport, you can call us on 1800 290 933 to discuss your options.   


How can I keep watching free-to-air TV?

Your T-Box will still provide FTA access after 31 March.

Otherwise both the  iQ3 box from Foxtel and the Telstra TV will provide FTA access, as long as you have your antenna plugged in.


I only watch live TV on my T-Box. Why would I want a Telstra TV?

You can continue to watch your Live TV, but will get the added benefit of a great looking electronic program guide, and will be able to present you with similar shows or movies that you may like across other platforms like Catch-up TV apps (iView, SBS on Demand, 7Plus, 9Now, TenPlay) or video on demand services like Foxtel Now, Netflix and Stan.


Can I fast forward on catch up apps on Telstra TV?

Yes, you can fast forward in the catch up TV apps on Telstra TV.


Can I fast forward ads on catch up apps on Telstra TV?

There is no ability to fast forward through commercials on the catch up apps.


Can I install other software on the T-Box?

No, the software will no longer be supported therefore no changes can be made.


How do I keep recording series that I like on these new devices?

Taking up a Foxtel from Telstra service provides you with an iQ3 device which means you will be able to series link your favourite TV shows. The Telstra TV does not have a series link option however you can set yourself reminders prior to your favourite shows starting, or catch up on missed episodes of Live TV on the FTA catch up apps.


Will the T-Box exit remove my pre-recorded content?

No. The recording function of your T-Box will continue to work after 31 March, and your pre-recorded content will still be available after the exit.


I have a BigPond Movies account that I watch on my T-Box. What will happen to my BigPond movies?

You will still have access to your BigPond Movies Account and will be able to view your titles on a number of other eligible devices. If you decide to purchase a new Telstra TV or already have a smart TV then you will be able to continue viewing them, otherwise you can view them on your computer, phone or tablet.


Are you going to give me a refund? I paid for the T-Box.

Refunds will not be issued for existing T-Box customers as all devices are now outside the 2 year contract period.


How do I keep recording programs that I like on my T-Box?

The Personal Video Recorder will operate as it always has. You will not be able to “series link” recordings from the EPG - you will however be able to set recording for a specific day/time (linked to time not content).


Can I view AFL/NRL match replays on the Telstra TV or Foxtel from Telstra?

As of the start of the 2018 AFL and NRL seasons, you will be able to watch full match replays using the AFL and NRL apps on the Telstra TV. For live match broadcasts, you can view these using FTA (if showing in your region) or by subscribing to the Sports Package with Foxtel from Telstra, or Foxtel Now on Telstra TV – service not available in all areas or homes.

In addition to AFL and NRL matches, all AFLW and some Super Netball matches along with all match replays are available live on Telstra TV through the AFL and Netball Live apps.

Level 15: Special Agent

I agree with your sentiments @frazwell.


The biggest thing dropping the EPG down to 2 from 7 the biggest nerf.


Bigpond is lucky in my case, they decided to nerf the Tbox after I had signed up to 24 months. But with this and not giving us the extra speed now on offer... look out then!

Level 2: Rookie



I would suggest that your comment --->>> "Please do not dress this up to something it isn’t." <<<--- should be applied to your praise of the TelstraTV.
And, to suggest that --->>> "The vast majority of TVs have this functionality so in my mind it relegates the T-Box to the status of e-waste" <<<--- is a cop out. In my humble opinion, TelstraTV was "e-waste" upon it's inception. It is not a case of not "iPhone4 anyone?", more like TelstraTV anyone???


These comments you are quoting are mine and not Telstra’s and therefore you have misunderstood my points.  Telstra are dressing this up as a great opportunity to upgrade but the alternatives do not offer like for like in a single solution as the majority of other posters and yourself are pointing out.  The vast majority of newer TVs already have at least the crippled T-Box functionality come the March 31 “update” so for many there is no point in keeping the T-Box so it is relegated to e-waste.  I appreciate that electronic devices become obsolete over time, such as the iPhone 4 example.  I am sure we all have obsolete devices sitting in a cupboard somewhere eg VHS decks, old cellphones, etc.  Where Telstra has failed is the lack of a viable migration path for a much loved product.  This migration path should have replicated existing functionality and fill gaps such as the full suite of catch up TV apps for the cost of the device as per T-Box.  Existing customers should have received an offer to trade-in their existing boxes for a reduced cost and ensure greater compliance with correct disposal of the old box.  Then there could be apps that provide access to content on a subscription basis such as Foxtel Now, Netflix, Amazon Prime, Stan, Fetch, etc (subject to commercial arrangements Telstra may have).


I agree with the majority the T-Box retirement has not been handled well. I just don’t subscribe to the opinion the best solution is to continue with a device that will become more costly and difficult to support along with increasing device failures.  I understand Netgem have not made these boxes for a couple of years now.  The BIG problem is there is no equivalent solution which should have come from proper lifecycle management to match the requirements of, till now, loyal existing customers.


One issue that I haven't seen addressed yet is that watching Foxtel on T-box is unmetered. Catch up TV apps, on demand services and Foxtel Now are all metered.


So not only does the offered replacement (I'm not interested in an IQ box) offer less functionality, it will end up more expensive due to extra data costs.


Is there a solution for this? Ideally one that doesn't involve calling anyone Smiley Happy




Level 3: Gumshoe

I can't believe Telstra's stupidity in all of this.  They must know exactly how many active Tboxes are out there, as they would know how many are accessing the program guide.  I'm sure it's a very large number, and many of them, me included, stick with Telstra because we like the Tbox. So they now decide to kill the goose that lays the golden egg.

Surely it can't cost them all that much to maintain the Tbox, and in particular its 7-day program guide.  Judging by the amount of outrage expressed in this forum (and this must be just the tip of the iceberg), there is going to be a very large number of furious customers out there.  Come on, Telstra.  How about admitting that you've made a bad call and reconsider your decision to cripple all those Tboxes out there?


Here are some further thoughts. 1) If Telstra are going to remove the functionality of a device which so many of us bought in good faith, how about them paying compensation, say $200, to each Tbox owner, which would subsidise the cost of buying a new PVR to replace the Tbox?  2) What would happen if one complained to the Telecommunications Industry Ombudsman?  3) What would happen if one compalined to the ACCC?

Level 3: Gumshoe

This is bad news as the T-Box has been a great device. It has been really good for the AFL replays and the EPG is nice. Also for recording off air programs. These are things the new Telstra TV doesnt do. Here goes my one reason for sticking with Telstra for the NBN. Gone.


Level 1: Cadet

Telstra are only sending me negative messages in 2018. I tried to extend my $40 Telstra Mobile Member Plan to get my $6 Member Credit each month. This will now end when my current contract finishes later this year. Now my T Box of several years will become redundant. Alas anything that starts off appearing to be too good to be true doesn't last!


My $98.00 Telstra Complete Home Bundle each month without T Box on my Big Pond will now start using my XMas present of an upgrade in my home broadband data, at no extra cost, to 1,000GB appearing in February 2018,on Net Flicks movies I suppose.


I live in a village on the far north coast of NSW not even on NBN's radar as yet and after the slow speeds being confirmed this week I hope it is still years away. When parliament resumes the finger pointing will be interesting.


My 1998 Toyota Camry will be 20 years old this year and is far from being considered old technology.


This will be a very interesting year for Telstra. My Bill issued 14 January 2018 has half a page of IMPORTANT MESSAGES on page 3 of 3 announcing price changes on 1 April 2018. They are all increases and I don't think the date was very well thought out either. Lets see if the Media picks it up on it !!


Cheers Bertieboy7.

Level 1: Cadet

It appears as though Rupert Murdoch has his tentacles everywhere, especially Telstra. I would rather cut off my right hand than pay Foxtel 1c of my hard earned.

I have been a loyal customer of Telstra since 'Adam was a boy' but no longer.

1. I have three (3) T-Boxes and use the 7 Day EPG (The best).

2. I use the recording function (The simplest to use)

3. I adore the Free NRL replays.

4. The T-box plays all my media formats eg.Roku (TelstraTV does not)

To suggest that this is a 'minor change' to my Free To Air viewing is an outright lie, deception at best. This completely alters my Television viewing. @smital41hotmai @dge55196 @Spydah @alexandravl @Ozmoz

One might suggest that the TelstraTV was created as a cheap alternative (for Telstra) to the T-Box, in a blatant attempt to bolster Foxtel subscriptions.

You can say goodbye to my Telstra Account, my Rupert Ruled Lackeys. (Landline, Mobile and NBN $250+ per month)

To do my bit for the 'Battlers', I shall be posting my outrage on Social Media outlets (Facebook, Twitter etc)

Yours in bitter disappointment.

Level 2: Rookie

To DanK and Telstra.

Have you checked with the consumer protection people about all this? I'm not at all sure that you can do what you want to do, in the way you want to do it, legally.

I purchased my T-Boxes. They had facilities and functionality that I enjoy. You are removing a significant percentage of those facilities and functionality, as I see it, to force me to purchase one or more other products to retain the same or vaguely similar facilities and functionality.

Like many devices that become obsolete over time, support stops. OK I accept that and so stopping the updates and support for the T-Box is only to be expected. I assume that you will need to carry spares for existing devices for a couple of years or so, as per the rules, should they fail.

BUT to ALSO change and/or remove access to facilities that still exist and degrade functionality to reduce the existing T-Box capabilities in any way cannot be OK. Note recently when Apple updated the older phone software to (apparently) degrade performance in order to overcome battery issues the results were not good for them at all.

I am not a legal person by any stretch of the imagination but your actions just smack of another big company treading heavily and possibly illegally on its customers to its own commercial ends.


I would like some serious answers please to all my points and an explanation that everything you are planning and the methods you are employing as you have listed in this news feed are all above board and legal !!!!!!!

If it is all legal then there will be nothing we can do about it unless the social media outcry deafens Telstra sufficiently for them to reconsider. If it is isn't legal then a class action could be on the cards.

Either way it would be commercially sensible for Telstra to reconsider their actions.

We all look forward to hearing from you.

Just Registered

Hi Telstra,

As of 18th of May when our contract runs out, we will no longer be using your services at home, then all our mobiles will be leaving you too as the contracts end!!!!

Your service is crap!!!!! We are sick of being ripped off by you!! We will not be buying any Telstra TVs and will through the ones we have out!!

Level 1: Cadet

The telstra announcement that on march 31st 2018 certain functionality will be modified or turned off amounts to malicious damage. Quote "THE OFFENCE OF MALICIOUS DAMAGE. The offence of Malicious Damage is contained in section 195 of the Crimes Act 1900 which states: (1) A person who intentionally or recklessly destroys or damages property belonging to another or to that person and another is liable: (a) to imprisonment for 5 years"

Go ahead Telstra i dare you.